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- Tasks: Engage customers and enhance their experience with our innovative products.
- Company: Join VodafoneThree, a company dedicated to connecting communities and empowering individuals.
- Benefits: Enjoy a competitive salary, free staff handset, and generous holiday allowance.
- Why this job: Be part of a team that values diversity and makes a real impact in people's lives.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
Salary: £12.60 per hour + an on‑target bonus of 25%, paid monthly based on store performance.
Working hours: 24 hours across 4‑5 days per week, including weekends on a rotation basis.
Company Description: We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications:
- Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
- Customer focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem solving: Resourceful and proactive in resolving customer enquiries and challenges.
Benefits:
- Free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance: 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)
- Additional Retail Benefits
- Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Interview & Recruitment: We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
AI & Innovation: We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities.
Retail Customer Advisor (Brentwood) - 24 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Brentwood) - 24 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and teamwork experience, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Three UK values authenticity, so don’t be afraid to share your unique experiences and how they’ve shaped you into the person you are today.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Advisor (Brentwood) - 24 hours
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for helping customers. We want to see how you can enhance the customer journey and create those exceptional experiences that leave a lasting impression.
Tailor Your CV to the Role: Don’t just send out the same CV for every job. Take a moment to tweak it for this role. Mention any relevant experience or skills that align with our focus on teamwork and problem-solving. It shows us you’re genuinely interested!
Be Authentic: We’re all about authenticity here at StudySmarter. Let your personality shine through in your application. Share your unique experiences and achievements – we want to get to know the real you, not just a list of qualifications.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research Three UK. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. This will demonstrate your passion for customer satisfaction and problem-solving skills.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios during the interview. Practice how you would handle different customer interactions, focusing on creating positive experiences and providing tailored solutions. This will highlight your ability to think on your feet and adapt to various situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
