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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions while promoting innovative products.
- Company: Join Three UK, a leading mobile network provider with a focus on customer service.
- Benefits: Enjoy a free handset, generous holiday allowance, and exclusive discounts.
- Why this job: Be part of a dynamic team that transforms everyday moments through technology.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided with opportunities for personal and professional growth.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. We support your ongoing development through learning & development tools to build your skills and confidence.
Benefits
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)
- Additional Retail Benefits
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
We believe everyone should have the opportunity to interview for a role that matches their skills. If you require reasonable adjustments or have an accessibility request, contact your recruiter or email jobs@three.co.uk for guidance.
Retail Customer Advisor (Belfast Forestside) 30 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Belfast Forestside) 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer service goals. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can enhance the customer journey. Remember, it’s all about making those connections!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Three UK.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Retail Customer Advisor position.
We think you need these skills to ace Retail Customer Advisor (Belfast Forestside) 30 hours
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share examples of how you've gone the extra mile to help customers in the past. We love candidates who can demonstrate their commitment to creating exceptional experiences.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and qualifications mentioned in the job description. Highlight your teamwork skills and problem-solving abilities, as these are crucial for the Retail Customer Advisor role at Three UK.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality come through in your written application. Share your unique story and how it aligns with our mission to wow customers with innovative products and services.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it reaches the right team. Plus, it shows you're serious about joining us at Three UK!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with Three UK's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage meaningfully with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your passion for exceptional service will resonate well with the interviewers, as they’re looking for someone who can wow their customers.
✨Team Player Vibes
Since teamwork is key in this role, think of instances where you’ve successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and how you can help achieve store KPIs together.
✨Problem-Solving Mindset
Be prepared to tackle hypothetical customer scenarios during the interview. Show off your resourcefulness and proactive approach to resolving issues, as this will demonstrate your ability to provide personalised solutions effectively.
