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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a people-focused company that values innovation and collaboration.
- Benefits: Earn £12.60 per hour plus bonuses, enjoy up to 31 days off, and personalised benefits.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge products.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Ongoing training and development opportunities to help you grow your career.
The predicted salary is between 10 - 15 £ per hour.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.
Location: Menai Court Unit 2, Garth Road, Bangor, United Kingdom, LL57 2RG
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: Part time 24 hours across 4 days per week, including weekends on a rotation basis
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related inquiries, ensuring a prompt resolution.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Bangor Wales) 24 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Bangor Wales) 24 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! During the interview, let your authentic self shine through. Share personal stories that highlight your problem-solving skills and passion for customer service. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Three team. Don’t miss out on this opportunity—get your application in today!
We think you need these skills to ace Retail Customer Advisor (Bangor Wales) 24 hours
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you went above and beyond to help someone, as this aligns perfectly with what we value at Three.
Tailor Your CV to the Role: Make sure your CV highlights relevant skills and experiences that match the Retail Customer Advisor role. Use keywords from the job description to show us you understand what we're looking for and how you fit in.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Even though full training will be provided, showing that you’ve done your homework on the latest mobile tech and customer service trends can really impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you solved a problem or enhanced a customer's experience—this is what they want to hear!
✨Team Player Vibes
Since teamwork is key at Three, be ready to discuss how you collaborate with others. Share stories that highlight your ability to work well in a team and contribute positively to a group dynamic.
✨Be Yourself
Authenticity is crucial! Don’t just recite rehearsed answers; let your personality shine through. The interviewers want to see the real you, so relax and be genuine in your responses.
