At a Glance
- Tasks: Support and improve ICT systems, manage updates, and train users.
- Company: Join a supportive local authority in beautiful Hertfordshire.
- Benefits: Flexible part-time hours, competitive salary, and generous holiday.
- Other info: Be part of a diverse team committed to making a difference.
- Why this job: Gain valuable experience while enjoying work-life balance and career growth.
- Qualifications: Experience in technical administration or project management, knowledge of Idox Uniform preferred.
About Us
Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry, with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood, a short drive away.
At a glance:
- 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt
- 1,914 NNDR registered businesses, with the economy providing 39,000 jobs
- Very low crime rate
- The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average
We are now looking for a Systems Support Officer to join us on a part-time, permanent basis, working 20 hours per week.
The Benefits:
- Salary of £34,198 - £38,642 per annum (pro rata)
- 29 days’ holiday per annum, rising to 31 days
- Generous employer pension contribution
- Life assurance
- Flexible working
- Career development opportunities
- Free on-site parking
- Cycle-to-work scheme
- Discounted leisure centre membership
- Employee volunteering schemes
- Access to discounted activities and days out
This is an excellent opportunity for an ICT, technical administration or project management professional with experience of Idox Uniform or similar applications to join our supportive and forward-thinking local authority. You’ll have the perfect platform to expand your technical horizons, gaining valuable exposure to a diverse range of systems and projects while adding impressive new experience to your professional toolkit. And, with a part-time commitment of just 20 hours per week, you’ll enjoy the rare combination of a rewarding permanent career and genuine flexibility, giving you more freedom to make work fit around the life you want to lead.
The Role:
As our Systems Support Officer, you will support, develop and improve the ICT systems used across our Regulatory Services. Specifically, you will manage and support systems, including IDOX Uniform, Exacom and related applications, assisting users and co-ordinating updates, upgrades and new implementations. You will also identify and implement improvements to systems and processes, using third-party software applications to analyse data, monitor performance and support informed decision-making.
Additionally, you will:
- Train staff and third-party users on relevant systems
- Prepare and maintain systems procedure manuals
- Produce system access and audit reports
- Support business cases for new systems and ICT equipment
- Monitor third-party providers against service and quality standards
- Collate data for benchmarking and Government Returns
- Keep ICT system supervisors updated on system developments and changes
About You:
To be considered as a Systems Support Officer, you will need:
- Experience in technical administration, project management, auditing or ICT
- A proven track record of delivering plans or projects
- Specialist knowledge of Idox Uniform or similar applications
- Knowledge of current issues and innovation within ICT
- A basic knowledge of planning, licensing and other Directorate functions
- An understanding of the functions of Local Government organisations, including the different roles of Officers and Members
- The ability to use Microsoft Office, including Outlook, Word, Excel and Access
- The ability to analyse and interpret a range of data, including complex information
- The ability to negotiate and develop positive solutions with a variety of stakeholders
- The ability to effectively manage resources, including people and budgets
The closing date for this role is 28th October 2026.
Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to join us as our new Systems Support Officer, please apply via the button shown.
Systems Support Officer employer: Three Rivers District Council
Three Rivers District Council is an exceptional employer, offering a supportive and forward-thinking work environment in the picturesque setting of Rickmansworth, Hertfordshire. With a strong focus on employee well-being, our team enjoys generous benefits such as flexible working hours, career development opportunities, and a commitment to work-life balance, making it an ideal place for professionals seeking meaningful and rewarding employment.
Contact Details:
Three Rivers District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Officer
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to Three Rivers District Council when you apply for the Systems Support Officer role.
✨Apply Through Three Rivers District Council's Website
Make sure you apply through Three Rivers District Council's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace Systems Support Officer
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like Three Rivers District Council.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of Three Rivers District Council, showing that you're a good fit.
How to prepare for a job interview at Three Rivers District Council
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects Three Rivers District Council is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit Three Rivers District Council. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
