Housing Options Officer in Rickmansworth

About Us

Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood, a short drive away.

At a glance:

• 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt
• 1,914 NNDR registered businesses with the economy providing 39,000 jobs
• Very low crime rate
• The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average

We are proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for.

We are now looking for a Housing Options Officer to join us on a full-time basis, working 37 hours per week on a 22 month fixed-term contract.

The Benefits:

• Salary of £35,479 - £37,408 per annum
• 29 days holiday per annum, rising to 31 days
• Generous employer pension contribution
• Life assurance
• Flexible working
• Career development opportunities
• Free on-site parking
• Cycle-to-work scheme
• Discounted leisure centre membership
• Employee volunteering schemes
• Access to discounted activities and days out

This is an exciting opportunity for an experienced customer service or housing professional to join our supportive and forward-thinking local authority. You'll step into a truly rewarding role where every day presents the chance to change lives, empower individuals and families to overcome challenging circumstances and help them to secure brighter, more stable futures. And, just as you support those most in need, we will support you with an exceptional benefits package that reflects the value we place on your wellbeing, development and long-term success.

The Role:

As a Housing Options Officer, you will provide high-quality housing advice and homelessness prevention services to individuals and families across the borough. Helping customers understand their options and access the support they need, you will oversee a diverse caseload. You will investigate housing circumstances, provide professional advice in line with current legislation and Council policy, and take proactive steps to prevent or relieve homelessness through tailored housing solutions.

You will also work closely with partner agencies and internal Council teams to deliver an integrated service, developing personalised housing plans and supporting customers to achieve sustainable housing outcomes. Additionally, you will:

• Support customers to use the Home Connections online application system
• Attend rough sleeper sightings to provide advice and assistance
• Assist eligible customers with applications to the Rent Deposit Guarantee Scheme
• Refer customers to Children's Services and other appropriate support organisations
• Carry out home visits where required

About You:

To be considered as a Housing Options Officer, you will need:

• Experience in a customer service and/or housing environment
• Experience of effective partnership working that has delivered positive outcomes
• The ability to manage a varied caseload involving detailed and complex investigations
• Excellent verbal and written communication skills
• Strong negotiation and problem-solving skills
• The ability to deal sensitively, professionally and confidentially with members of the public
• An understanding of equality and diversity issues and experience applying them in practice
• Strong IT skills, including Microsoft Office
• At a minimum, GCSEs (or equivalent), including English and Maths
• A full, current driving licence and access to your own transport

A DBS check will be carried out for this post. The closing date for this role is 1st September 2026.

Other organisations may call this role Housing Officer, Housing Advice Officer, Housing Solutions Officer, Homelessness Prevention Officer, Homelessness Officer, Housing Support Officer, Housing Caseworker, Housing Adviser, or Tenancy Support Officer.

Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to join us as our Housing Options Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.