Housing Supply Officer

About Us

Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood at a short drive away.

At a glance:

• 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt
• 1,914 NNDR registered businesses with the economy providing 39,000 jobs
• Very low crime rate
• The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average

We’re proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for.

We are now looking for a Housing Supply Officer to join us on a full-time, permanent basis, working 37 hours per week.

The Benefits:

• Salary of £33,106 - £34,744 per annum
• 29 days’ holiday per annum, rising to 31 days
• Generous employer pension contribution
• Life assurance
• Flexible working
• Career development opportunities
• Free on-site parking
• Cycle-to-work scheme
• Discounted leisure centre membership
• Employee volunteering schemes
• Access to discounted activities and days out

This is a rewarding opportunity for a compassionate public-facing professional with experience supporting people through stressful or emotive circumstances to join our dedicated organisation. You’ll have the chance to make a meaningful difference to people seeking housing assistance, whilst growing your own portfolio of experience within the public sector and pursuing your career ambitions. What’s more, you’ll discover a close-knit team where colleagues support one another and will benefit from flexible working and plenty of career development opportunities. So, if you’re ready to use your people skills to support residents and make a real difference in the community, read on and apply today.

The Role:

As a Housing Supply Officer, you will assist members of the public to access suitable housing and provide housing advice to support them to gain and sustain places to live. Supporting our Housing Register and Choice Based Lettings process, you will work as part of our Housing Services Team, offering information on the Housing Register, private rented accommodation, mutual exchange and low cost or shared ownership housing. Overseeing Housing Register applications from initial assessment through to re-housing, you will ensure applications are processed accurately, eligibility is assessed, and customers are correctly prioritised in line with our Housing Allocations Policy. You will also respond to Choice Based Lettings enquiries, assess medical and social welfare priority applications, and provide nominations to Registered Providers within agreed timescales.

Additionally, you will:

• Conduct office interviews, home visits and further enquiries where required
• Prepare reports for the Housing Panel
• Liaise with partner agencies, supported housing providers and the Sundry Debtors team
• Make referrals to relevant charities and support services
• Collect and report performance and statistical data
• Undertake electoral administration duties when required

About You:

To be considered as a Housing Supply Officer, you will need:

• Experience of working with members of the public, including dealing with customers in potentially stressful and emotive circumstances
• Experience of effective partnership working
• The ability to deal sensitively with members of the public and have a realistic understanding of the needs of customers needing housing assistance
• Outstanding interpersonal skills with excellent verbal and written communication skills
• To be educated to GCSE standard or equivalent, including Maths and English
• A full, valid driving licence and your own transport

A DBS check will be carried out for this post. The closing date for this role is Friday 7th August 2026. There will be a brief initial telephone interview followed by in-person interviews on 13th August 2026 at our offices in Rickmansworth.

Other organisations might call this role Homelessness Prevention Officer, Housing Officer, Housing Advice Officer, Housing Supply Administrator, Customer Service Officer, Housing Customer Service Officer, or Housing Support Officer.

Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for an impactful role as a Housing Supply Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.