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For Companies At a Glance
- Tasks: Manage IT services, vendor relationships, and optimise costs in a cloud environment.
- Company: Thredd is a leader in global payments processing, supporting top fintechs worldwide.
- Benefits: Enjoy a dynamic work culture, opportunities for innovation, and hands-on support.
- Why this job: Be part of the fintech revolution, shaping the future of payments technology.
- Qualifications: Experience in IT service management and strong data analysis skills required.
- Other info: Join a team that processes billions of transactions across 44 countries.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering seamless IT services and optimizing vendor relationships in a cloud-driven environment? At Thredd, we’re looking for a Service Delivery Manager to drive excellence in IT service management, vendor performance, and cost optimization. This role is critical in ensuring our services run smoothly, SLAs are met, and industry standards are upheld—all while keeping costs in check using FinOps best practices.
As a key liaison between internal teams and external partners, you’ll work with cloud vendors, outsourced engineering teams, and business stakeholders to maintain high service quality, swiftly resolve incidents, and continuously enhance service delivery.
What You’ll Be Doing
- Service & Vendor Management: Oversee third-party vendors, ensuring seamless service delivery, SLA compliance, and contract adherence.
- Incident & Problem Resolution: Drive incident response strategies, minimizing downtime and ensuring business continuity.
- Cost Optimization & FinOps: Manage cloud and IT service budgets, track costs, and implement savings strategies without compromising quality.
- Data & Analytics: Use tools like Power BI/Tableau to monitor performance, generate insights, and enhance decision-making.
- Innovation & Automation: Identify opportunities to streamline workflows, automate processes, and improve efficiency.
- Compliance & Governance: Ensure adherence to industry regulations (GDPR, SOC2, etc.), conducting audits and enforcing security controls.
What We’re Looking For
- Proven experience in IT service management, vendor management, or technology operations within cloud-centric or highly regulated industries.
- Strong background in managing service delivery across third-party vendors, cloud platforms, and outsourced engineering teams.
- Experience with FinOps or cloud cost management tools to track and optimize IT service expenses.
- Advanced data analysis skills with tools like Power BI, Tableau, or Python.
- Technical expertise in high-availability systems, cloud architectures, and performance optimization.
- Understanding of regulatory compliance in financial services (e.g., GDPR, SOC2).
- Excellent stakeholder management skills—able to liaise between tech teams, vendors, and leadership effectively.
About Us
We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.
Why Join Thredd?
At Thredd, we power the next generation of fintech pioneers, including Monzo, Revolut, and Starling Bank. As a leader in modern payments processing, we combine cutting-edge technology with hands-on support to drive innovation in digital banking, lending, crypto, and embedded finance. Join us in shaping the future of payments technology—apply today!
SRE employer: Thredd
Contact Detail:
Thredd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SRE
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management and cloud technologies. Being well-versed in current best practices will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the fintech and cloud services sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn more about the challenges they face. This can provide you with valuable insights that you can discuss during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed vendor relationships and optimised costs in previous roles. Having concrete stories ready will help you illustrate your skills and experience effectively, making you a more compelling candidate.
✨Tip Number 4
Brush up on your data analysis skills, particularly with tools like Power BI or Tableau. Being able to showcase your ability to generate insights from data will set you apart, especially since this role emphasises the importance of data-driven decision-making.
We think you need these skills to ace SRE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management and vendor management. Use keywords from the job description, such as 'cloud-centric', 'FinOps', and 'incident resolution' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for optimising IT services and vendor relationships. Mention specific examples of how you've successfully managed service delivery or resolved incidents in previous roles.
Highlight Technical Skills: Emphasise your technical expertise in high-availability systems and cloud architectures. If you have experience with data analysis tools like Power BI or Tableau, make sure to include that as well.
Showcase Stakeholder Management: Demonstrate your ability to liaise effectively between tech teams, vendors, and leadership. Provide examples of how you've successfully managed stakeholder relationships in past positions.
How to prepare for a job interview at Thredd
✨Understand the Role
Make sure you have a solid grasp of what a Service Delivery Manager does, especially in relation to IT service management and vendor performance. Familiarise yourself with the specific responsibilities mentioned in the job description, such as incident resolution and cost optimisation.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing service delivery and vendor relationships. Be ready to provide examples of how you've successfully overseen third-party vendors or implemented FinOps strategies to optimise costs.
✨Demonstrate Data Skills
Since data analysis is crucial for this role, be prepared to talk about your experience with tools like Power BI or Tableau. You might even want to bring along a portfolio of your work or examples of insights you've generated from data analysis.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could include inquiries about the company's approach to compliance and governance or how they measure success in service delivery. It shows your interest and helps you gauge if the company is the right fit for you.
