At a Glance
- Tasks: Support customers by resolving technical issues and automating support tasks.
- Company: Join ThreatAware, a leader in AI-powered security solutions.
- Benefits: Competitive salary, flexible work environment, and opportunities for growth.
- Other info: Dynamic team culture with a focus on innovation and collaboration.
- Why this job: Be the technical hero behind customer success and make a real impact.
- Qualifications: Experience in technical support or engineering, with strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
About the role
We're looking for a technically strong Customer Support Engineer to sit within our Customer Success team. In this role, you'll primarily work alongside our Customer Success Managers, acting as the technical backbone behind their client relationships; translating complex engineering challenges into clear resolutions and ensuring CS always has the technical support they need. You'll also engage directly with clients when the situation calls for it, but your day‑to‑day will be deeply embedded with the CS team, serving as the critical bridge between Customer Success and Engineering.
Why ThreatAware?
ThreatAware gives security teams a single source of truth for every device and tool in their organization. We deploy in under 30 minutes, with 150+ integrations and no agents required. On average, we reveal that 10% of devices on a network go completely undetected and 30% of security controls are missing or silently failing. Now we’re building something bigger. In February 2026, we raised $25M from One Peak, now we’re scaling our North American operations and launching our AI‑powered security workspace, giving security teams the freedom to build exactly the tools and automations they need, powered by six years of the most accurate cyber asset data in the market.
What you’ll do
- Work closely with Customer Success Managers as their primary technical partner, resolving complex infrastructure and configuration issues on behalf of clients and joining conversations directly when needed.
- Diagnose and troubleshoot technical problems across customer environments, leveraging your infrastructure knowledge to identify root causes quickly.
- Write and maintain scripts to automate repetitive support tasks, build diagnostic tooling, and assist customers with integrations.
- Serve as the technical escalation point within the CS team, working with Engineering and Product to resolve issues and feed customer pain points back into the roadmap.
- Produce clear technical documentation, runbooks, and knowledge base articles to scale support capability across the team.
- Support the onboarding of new customers, ensuring a smooth and technically sound deployment from day one.
What we’re looking for
- Proven experience in a technical support, DevOps, infrastructure, or similar hands‑on engineering role.
- Strong understanding of IT infrastructure — networking, cloud environments, endpoint management, and security tooling.
- Comfortable writing scripts (Python, Bash, or similar) to solve problems and automate workflows; basic software development experience is a strong plus.
- Familiarity with APIs and SaaS platform integrations, with the ability to guide customers through technical configurations.
- A methodical, curious approach to troubleshooting — you enjoy digging into complex problems and finding the root cause.
- Clear communicator who can translate technical concepts for both engineering teams and less technical stakeholders.
Technical Support Engineer, Customer Success Liaison employer: ThreatAware
At ThreatAware, we pride ourselves on fostering a collaborative and innovative work environment where technical expertise meets customer success. As a Technical Support Engineer, you'll not only play a pivotal role in bridging the gap between our engineering and customer success teams but also benefit from our commitment to employee growth through continuous learning opportunities and a supportive culture. Located in a dynamic tech hub, we offer competitive benefits and the chance to be part of a rapidly scaling company that is at the forefront of cybersecurity innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer, Customer Success Liaison
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. Chatting with folks in the field can lead to opportunities you won’t find on job boards.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your technical projects and scripts. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research common technical support scenarios and practice explaining your thought process. Being able to articulate how you troubleshoot issues will impress interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Technical Support Engineer, Customer Success Liaison
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight your technical expertise, especially in IT infrastructure and scripting, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about joining our Customer Success team. Share specific examples of how you've tackled complex technical challenges in the past, and how you can bring that experience to ThreatAware.
Show Off Your Communication Skills:Since you'll be translating technical jargon for clients and the CS team, make sure your application showcases your ability to communicate clearly. Use straightforward language and avoid overly technical terms unless necessary.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at ThreatAware
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT infrastructure, networking, and cloud environments. Be ready to discuss specific examples of how you've diagnosed and resolved complex issues in the past.
✨Showcase Your Scripting Skills
Since scripting is a key part of the role, prepare to talk about your experience with Python, Bash, or similar languages. Bring examples of scripts you've written to automate tasks or solve problems, and be ready to explain your thought process.
✨Communicate Clearly
Practice translating complex technical concepts into simple terms. You’ll need to communicate effectively with both technical teams and clients, so think of ways to demonstrate your ability to bridge that gap during the interview.
✨Prepare for Real-World Scenarios
Expect to tackle hypothetical troubleshooting scenarios during the interview. Think through your approach to diagnosing issues and how you would guide a customer through technical configurations, showcasing your methodical and curious mindset.
