At a Glance
- Tasks: Create engaging resources and training to help customers maximise our security platform.
- Company: Join ThreatAware, a leader in cybersecurity solutions with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a chance to shape the future of security tech.
- Why this job: Be the key to unlocking the full potential of cutting-edge security technology.
- Qualifications: Experience in customer enablement and a solid understanding of cybersecurity.
The predicted salary is between 60000 - 80000 £ per year.
We're hiring a Technical Customer Enablement Manager to showcase the full potential of the platform. You'll build in-product resources, examples, and templates that help customers see what's possible — then back it up with onboarding programmes, training content, workshops, and self-service resources that get them there fast. You report to the CTO and work at the intersection of Product, Customer Success, and Sales. If you're obsessed with helping people get the most from great software, this is the role.
ThreatAware gives security teams a single source of truth for every device and tool in their organisation. 150+ integrations, deploys in under 30 minutes, real-time visibility across entire IT estates. Finance, legal, energy, healthcare — they trust us to show them what's protected and what isn't. Now we're building something bigger. Six years of accurate cyber asset data, and we're layering AI on top of it — new ways for security teams to interrogate their data, automate workflows, and act on risk before it becomes a problem. You'll make sure every customer gets the most out of what we're building.
What you'll do:
- Build the enablement engine that scales with our growing customer base.
- Build in-product resources, examples, and templates that showcase the full potential of the platform — helping customers see what's possible before they even ask.
- Design and deliver structured onboarding programmes — from first login through to advanced use cases — with clear success metrics and rapid time-to-value.
- Create compelling enablement content: video tutorials, documentation, interactive guides, and use-case-driven walkthroughs across the platform and our AI-powered capabilities.
- Run live training sessions and workshops for audiences ranging from security engineers to CISOs, adapting to their level and goals.
- Build and maintain a self-service knowledge base that reduces support load and puts answers at customers' fingertips.
- Feed customer insights back to Product — the questions customers ask and the pain points they hit will shape what we build next.
What we're looking for:
- Deep experience in customer enablement, technical training, or customer success in B2B SaaS — ideally in a platform or product-led business.
- A translator. You take complex technical concepts and turn them into clear, engaging content for any audience.
- Strong understanding of cybersecurity fundamentals and how security teams work.
- Comfortable working with APIs, LLMs, and frontend code — you can get hands-on with the product, not just talk about it.
- A natural collaborator who works effectively across Product, Sales, Marketing, and Customer Success.
Technical Enablement Manager, Security Platform employer: ThreatAware
At ThreatAware, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Technical Enablement Manager, you'll have the opportunity to shape customer experiences while working alongside passionate teams dedicated to cybersecurity advancements. With a focus on employee growth, we offer comprehensive training programmes and resources to ensure you thrive in your role, all within a dynamic environment that values creativity and initiative.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Enablement Manager, Security Platform
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can display your projects and achievements. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us.
We think you need these skills to ace Technical Enablement Manager, Security Platform
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping customers shine through. We want to see that you're genuinely excited about enabling others to get the most out of our platform.
Tailor Your Content:Make sure to customise your application to highlight your experience in customer enablement and technical training. Use examples that showcase how you've turned complex concepts into engaging content, just like we do at StudySmarter.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it's necessary. Remember, you’re applying for a role where communication is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ThreatAware
✨Know the Product Inside Out
Before your interview, make sure you understand ThreatAware's platform and its features. Familiarise yourself with how it integrates into various industries like finance and healthcare. This will help you articulate how you can showcase its potential to customers.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss cybersecurity fundamentals and how security teams operate. Brush up on APIs, LLMs, and frontend code so you can confidently demonstrate your hands-on experience with the product.
✨Showcase Your Enablement Skills
Think of examples from your past experiences where you've successfully created training content or onboarding programmes. Be prepared to discuss how you measure success and ensure rapid time-to-value for customers.
✨Emphasise Collaboration
This role requires working closely with various teams. Share examples of how you've collaborated with Product, Sales, and Customer Success in the past. Highlight your ability to translate complex concepts into engaging content for different audiences.
