At a Glance
- Tasks: Create engaging resources and training to help customers maximise their software experience.
- Company: Join a dynamic B2B SaaS company focused on customer success and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference by empowering customers with the tools they need to succeed.
- Qualifications: Experience in customer enablement or technical training, with a knack for simplifying complex concepts.
The predicted salary is between 60000 - 80000 £ per year.
About The Role
We’re hiring a Technical Customer Enablement Manager to showcase the full potential of the platform. You’ll build in-product resources, examples, and templates that help customers see what’s possible — then back it up with onboarding programmes, training content, workshops, and self-service resources that get them there fast. You report to the CTO and work at the intersection of Product, Customer Success, and Sales. If you’re obsessed with helping people get the most from great software, this is the role.
What you’ll do
- Build the enablement engine that scales with our growing customer base.
- Build in-product resources, examples, and templates that showcase the full potential of the platform — helping customers see what’s possible before they even ask.
- Design and deliver structured onboarding programmes — from first login through to advanced use cases — with clear success metrics and rapid time-to-value.
- Create compelling enablement content: video tutorials, documentation, interactive guides, and use-case-driven walkthroughs across the platform and our AI-powered capabilities.
- Run live training sessions and workshops for audiences ranging from security engineers to CISOs, adapting to their level and goals.
- Build and maintain a self-service knowledge base that reduces support load and puts answers at customers' fingertips.
- Feed customer insights back to Product — the questions customers ask and the pain points they hit will shape what we build next.
What we’re looking for
- Deep experience in customer enablement, technical training, or customer success in B2B SaaS — ideally in a platform or product-led business.
- A translator who turns complex technical concepts into clear, engaging content for any audience.
- Strong understanding of cybersecurity fundamentals and how security teams work.
- Comfortable working with APIs, LLMs, and frontend code — you can get hands-on with the product, not just talk about it.
- A natural collaborator who works effectively across Product, Sales, Marketing, and Customer Success.
Technical Customer Enablement Manager in London employer: ThreatAware
As a Technical Customer Enablement Manager, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous learning, offering extensive training resources and opportunities to engage with cross-functional teams, ensuring you can make a meaningful impact while advancing your career. Located in a vibrant tech hub, we provide a supportive atmosphere where your contributions are valued, and your passion for empowering customers is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Enablement Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can display your work and projects. This gives potential employers a taste of what you can do, especially for a role like Technical Customer Enablement Manager.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer enablement and technical training. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Customer Enablement Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can showcase the full potential of our platform and make a real impact!
Tailor Your Content:Make sure to customise your application to highlight your experience in customer enablement and technical training. We love seeing how you've turned complex concepts into engaging content for different audiences.
Be Specific About Your Skills:Don’t just list your skills; show us how they relate to the role. If you’ve worked with APIs or have a strong understanding of cybersecurity, give us examples of how you’ve applied that knowledge in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at ThreatAware
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand the platform and its features. Familiarise yourself with the in-product resources and how they can benefit customers. This will help you demonstrate your ability to showcase the product's potential effectively.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss cybersecurity fundamentals and how security teams operate. Brush up on your knowledge of APIs and LLMs, as well as any relevant frontend code. This will show that you can engage with the product on a deeper level.
✨Showcase Your Communication Skills
As a translator of complex concepts, practice explaining technical ideas in simple terms. Prepare examples of how you've created engaging content or delivered training sessions in the past. This will highlight your ability to connect with diverse audiences.
✨Demonstrate Collaboration Experience
Since the role involves working across various teams, think of examples where you've successfully collaborated with Product, Sales, or Customer Success. Be ready to discuss how you gathered customer insights and fed them back to improve products or services.
