At a Glance
- Tasks: Support customers by resolving technical issues and automating support tasks.
- Company: Join ThreatAware, a leader in AI-powered security solutions.
- Benefits: Competitive salary, flexible work environment, and opportunities for growth.
- Other info: Dynamic team culture with a focus on innovation and collaboration.
- Why this job: Be the technical backbone of customer success and make a real impact.
- Qualifications: Experience in technical support or engineering, with strong IT infrastructure knowledge.
The predicted salary is between 40000 - 50000 € per year.
We're looking for a technically strong Customer Support Engineer to sit within our Customer Success team. In this role, you'll primarily work alongside our Customer Success Managers, acting as the technical backbone behind their client relationships; translating complex engineering challenges into clear resolutions and ensuring CS always has the technical support they need. You'll also engage directly with clients when the situation calls for it, but your day-to-day will be deeply embedded with the CS team, serving as the critical bridge between Customer Success and Engineering.
ThreatAware gives security teams a single source of truth for every device and tool in their organisation. We deploy in under 30 minutes, with 150+ integrations and no agents required. On average, we reveal that 10% of devices on a network go completely undetected and 30% of security controls are missing or silently failing. Now we’re building something bigger. In February 2026, we raised $25M from One Peak, now we’re scaling our North American operations and launching our AI-powered security workspace, giving security teams the freedom to build exactly the tools and automations they need, powered by six years of the most accurate cyber asset data in the market.
What you’ll do:
- Work closely with Customer Success Managers as their primary technical partner, resolving complex infrastructure and configuration issues on behalf of clients and joining conversations directly when needed.
- Diagnose and troubleshoot technical problems across customer environments, leveraging your infrastructure knowledge to identify root causes quickly.
- Write and maintain scripts to automate repetitive support tasks, build diagnostic tooling, and assist customers with integrations.
- Serve as the technical escalation point within the CS team, working with Engineering and Product to resolve issues and feed customer pain points back into the roadmap.
- Produce clear technical documentation, runbooks, and knowledge base articles to scale support capability across the team.
- Support the onboarding of new customers, ensuring a smooth and technically sound deployment from day one.
What we’re looking for:
- Proven experience in a technical support, DevOps, infrastructure, or similar hands-on engineering role.
- Strong understanding of IT infrastructure — networking, cloud environments, endpoint management, and security tooling.
- Comfortable writing scripts (Python, Bash, or similar) to solve problems and automate workflows; basic software development experience is a strong plus.
- Familiarity with APIs and SaaS platform integrations, with the ability to guide customers through technical configurations.
- A methodical, curious approach to troubleshooting — you enjoy digging into complex problems and finding the root cause.
- Clear communicator who can translate technical concepts for both engineering teams and less technical stakeholders.
Customer Support Engineer in London employer: ThreatAware
At ThreatAware, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Customer Support Engineer, you'll benefit from extensive growth opportunities within our rapidly expanding North American operations, while working alongside a talented team dedicated to revolutionising cybersecurity. With a focus on employee well-being and a commitment to professional development, ThreatAware is an exceptional employer for those seeking meaningful and rewarding careers in a cutting-edge industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to customer support and engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your scripting abilities and any projects you've worked on. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Support Engineer in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with the role, especially in areas like IT infrastructure and scripting. Don’t be shy about showcasing any relevant projects or tools you've worked with!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for. This shows us that you’re genuinely interested and have done your homework!
Be Clear and Concise:When writing your application, clarity is key! We appreciate straightforward communication, so avoid jargon unless it’s necessary. Make sure your points are easy to follow, as this reflects how you’d communicate with clients and team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at ThreatAware
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT infrastructure, networking, and cloud environments. Be ready to discuss specific tools and technologies you've worked with, as well as how you've solved complex problems in the past.
✨Showcase Your Scripting Skills
Since scripting is a key part of the role, prepare to talk about any scripts you've written, particularly in Python or Bash. If possible, bring examples of how your scripts have automated tasks or improved processes in previous roles.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to bridge the gap between engineering and less technical stakeholders, so being able to articulate your thoughts clearly will be crucial during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to face some troubleshooting scenarios during the interview. Think through your approach to diagnosing issues and be ready to walk the interviewer through your thought process step-by-step.
