At a Glance
- Tasks: Support customers by resolving technical issues and automating support tasks.
- Company: Join a dynamic Customer Success team in a tech-driven environment.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and customer satisfaction.
- Why this job: Be the technical hero for clients and make a real difference in their success.
- Qualifications: Experience in technical support or engineering, with scripting skills preferred.
The predicted salary is between 40000 - 50000 € per year.
About The Role
We're looking for a technically strong Customer Support Engineer to sit within our Customer Success team. In this role, you'll primarily work alongside our Customer Success Managers, acting as the technical backbone behind their client relationships; translating complex engineering challenges into clear resolutions and ensuring CS always has the technical support they need. You'll also engage directly with clients when the situation calls for it, but your day-to-day will be deeply embedded with the CS team, serving as the critical bridge between Customer Success and Engineering.
What You’ll Do
- Work closely with Customer Success Managers as their primary technical partner, resolving complex infrastructure and configuration issues on behalf of clients and joining conversations directly when needed.
- Diagnose and troubleshoot technical problems across customer environments, leveraging your infrastructure knowledge to identify root causes quickly.
- Write and maintain scripts to automate repetitive support tasks, build diagnostic tooling, and assist customers with integrations.
- Serve as the technical escalation point within the CS team, working with Engineering and Product to resolve issues and feed customer pain points back into the roadmap.
- Produce clear technical documentation, runbooks, and knowledge base articles to scale support capability across the team.
- Support the onboarding of new customers, ensuring a smooth and technically sound deployment from day one.
What We’re Looking For
- Proven experience in a technical support, DevOps, infrastructure, or similar hands‑on engineering role.
- Strong understanding of IT infrastructure — networking, cloud environments, endpoint management, and security tooling.
- Comfortable writing scripts (Python, Bash, or similar) to solve problems and automate workflows; basic software development experience is a strong plus.
- Familiarity with APIs and SaaS platform integrations, with the ability to guide customers through technical configurations.
- A methodical, curious approach to troubleshooting — you enjoy digging into complex problems and finding the root cause.
- Clear communicator who can translate technical concepts for both engineering teams and less technical stakeholders.
Customer Support Engineer employer: ThreatAware
As a Customer Support Engineer at our company, you'll be part of a dynamic and collaborative Customer Success team that values technical expertise and innovation. We offer a supportive work culture that encourages continuous learning and professional growth, with opportunities to engage directly with clients and influence product development. Located in a vibrant area, our workplace fosters creativity and teamwork, making it an excellent environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. The more connections we make, the better our chances of landing that Customer Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your scripting and troubleshooting projects. This gives us a chance to demonstrate our technical prowess beyond just a CV.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to IT infrastructure and scripting. We want to be ready to impress with our knowledge and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our approach to highlight how we fit perfectly into the Customer Success team.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience relevant to the Customer Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your expertise in IT infrastructure and scripting!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can bridge the gap between Customer Success and Engineering. We love seeing genuine enthusiasm and a clear understanding of what we do.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for that methodical, curious approach to troubleshooting, so share specific instances where you’ve diagnosed and resolved problems effectively.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at ThreatAware
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT infrastructure, networking, and cloud environments. Be ready to discuss specific examples from your past experience where you've diagnosed and resolved complex issues.
✨Showcase Your Scripting Skills
Since scripting is a key part of the role, prepare to talk about any scripts you've written in Python or Bash. If possible, bring examples of how your scripts have automated tasks or solved problems in previous roles.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to bridge the gap between engineering and less technical stakeholders, so being able to communicate effectively is crucial. Consider doing mock interviews with friends to refine this skill.
✨Prepare for Real-World Scenarios
Think of potential scenarios you might face in the role, like troubleshooting a client’s issue or onboarding a new customer. Prepare structured responses that demonstrate your methodical approach to problem-solving and your ability to work collaboratively with Customer Success Managers.
