At a Glance
- Tasks: As a Spa Concierge, you'll ensure guests enjoy a relaxing spa experience and manage their journey.
- Company: Join The Gainsborough Bath Spa, a luxurious hotel blending historic charm with modern luxury.
- Benefits: Enjoy service charge bonuses, generous holidays, career growth opportunities, and exclusive spa perks.
- Other info: Flexible shifts include daytime, evenings, and weekends; perfect for students seeking work-life balance.
- Why this job: Be part of a five-star culture focused on exceptional service and memorable guest experiences.
- Qualifications: We're looking for friendly, customer-focused individuals with a passion for excellent service.
The predicted salary is between 24000 - 36000 £ per year.
The Role of a Spa Concierge
We are currently looking for a customer focused and engaging Spa Concierge who is hugely customer centric and takes pride in ensuring guests of the spa have an enjoyable and relaxing experience.
The role would include managing the guest’s journey around the Spa and maintaining the ambience in the pool areas. You’ll have an eye for helping our guests make the most of their experience in our thermal spa.
We’re looking for a Spa Concierge who understands the value of excellent customer service and can provide a first-class service to all our guests. The ideal candidate will have a warm, welcoming, and friendly personality and exceptional standard of personal presentation.
Please note, this role includes daytime, evening, and weekend shifts.
The Gainsborough Bath Spa
is a luxurious 100-bedroom hotel originally built in the 1800s, occupying two Grade II Listed buildings with distinguished Georgian and Victorian façades. Located in the heart of the World Heritage Site of Bath, the hotel offers a unique blend of historic charm and modern luxury.
Our Culture
At The Gainsborough Bath Spa, we pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience. As a member of the prestigious Small Luxury Hotels of the World collection, we are committed to providing exceptional service and creating memorable experiences for our guests. We are proud of our Spa Village, which offers a unique spa experience. Guests can indulge in a range of treatments designed to rejuvenate and relax, making their stay even more special.
Join Our Team and Enjoy These Amazing Benefits!
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
About YTL Hotels
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.
Our Philosophy
At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.
Join us and be part of a team that values your growth, wellbeing, and contributions.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
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Spa Concierge in Bath employer: Threadneedles Hotel
Thermae Bath Spa is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. Located in the historic city of Bath, employees enjoy extensive learning opportunities, comprehensive healthcare and pension plans, as well as generous holiday allowances that increase with service length, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge in Bath
✨Tip Number 1
Familiarise yourself with the spa's offerings and services. Understanding the treatments and experiences available will allow you to engage confidently with guests and provide tailored recommendations, showcasing your knowledge and enthusiasm.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or working in similar environments where you can practice creating a welcoming atmosphere and handling guest inquiries effectively.
✨Tip Number 3
Network with professionals in the hospitality and wellness industry. Attend local events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at The Gainsborough Bath Spa.
✨Tip Number 4
Showcase your personality during any interactions. A warm and friendly demeanour is essential for a Spa Concierge, so let your genuine passion for customer service shine through in conversations and interviews.
We think you need these skills to ace Spa Concierge in Bath
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Spa Concierge. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV:Customise your CV to reflect your experience in hospitality and customer service. Emphasise any roles where you managed guest experiences or worked in a spa environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for providing excellent customer service. Mention specific examples of how you've created memorable experiences for guests in previous roles.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in hospitality.
How to prepare for a job interview at Threadneedles Hotel
✨Showcase Your Customer Service Skills
As a Spa Concierge, your ability to provide excellent customer service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your warm and friendly personality.
✨Familiarise Yourself with the Spa's Offerings
Research the specific treatments and services offered at The Gainsborough Bath Spa. Being knowledgeable about the spa's unique features will demonstrate your genuine interest in the role and help you engage with guests effectively.
✨Dress to Impress
Given the emphasis on personal presentation, ensure you dress smartly and appropriately for the interview. This not only reflects your understanding of the spa's standards but also sets a positive first impression.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. Inquiring about the team culture or opportunities for professional development shows your enthusiasm for the role and your desire to contribute positively to the spa environment.
