At a Glance
- Tasks: Ensure guests have a relaxing experience and manage their journey around the spa.
- Company: Join the luxurious Gainsborough Bath Spa, part of Small Luxury Hotels of the World.
- Benefits: Enjoy service charge sharing, referral bonuses, and generous holiday allowances.
- Other info: Access career growth opportunities and wellness programs while working in a vibrant environment.
- Why this job: Be part of a team creating memorable experiences in a stunning historic setting.
- Qualifications: Customer-focused with a warm personality and excellent presentation skills.
The predicted salary is between 20000 - 25000 € per year.
We are currently looking for a customer focused and engaging Spa Concierge who is hugely customer centric and takes pride in ensuring guests of the spa have an enjoyable and relaxing experience. The role would include managing the guest’s journey around the Spa and maintaining the ambience in the pool areas. You’ll have an eye for helping our guests make the most of their experience in our thermal spa. We’re looking for a Spa Concierge who understands the value of excellent customer service and can provide a first-class service to all our guests. The ideal candidate will have a warm, welcoming, and friendly personality and exceptional standard of personal presentation. Please note, this role includes daytime, evening, and weekend shifts.
The Gainsborough Bath Spa is a luxurious 100-bedroom hotel originally built in the 1800s, occupying two Grade II Listed buildings with distinguished Georgian and Victorian facades. Located in the heart of the World Heritage Site of Bath, the hotel offers a unique blend of historic charm and modern luxury.
At The Gainsborough Bath Spa, we pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience. As a member of the prestigious Small Luxury Hotels of the World collection, we are committed to providing exceptional service and creating memorable experiences for our guests. We are proud of our Spa Village, which offers a unique spa experience. Guests can indulge in a range of treatments designed to rejuvenate and relax, making their stay even more special.
Join Our Team and Enjoy These Amazing Benefits!
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24‑hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.
At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests. Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Spa Concierge employer: Threadneedles Hotel
At The Gainsborough Bath Spa, we are dedicated to creating a warm and welcoming environment for both our guests and employees. As a Spa Concierge, you will be part of a team that values exceptional customer service and offers numerous benefits, including a share of service charges, generous holiday allowances, and opportunities for career growth through our Hospitality Apprentice programs. Located in the historic city of Bath, our luxurious setting not only enhances your work experience but also provides unique perks such as complimentary spa passes, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with all the treatments and services we offer. This way, when you chat with guests, you can confidently recommend the best options for their needs.
✨Tip Number 2
Practice your people skills! Being a Spa Concierge means connecting with guests on a personal level. Work on your warm and welcoming approach so that every guest feels valued and special from the moment they arrive.
✨Tip Number 3
Show off your presentation skills! Since we pride ourselves on exceptional standards, make sure you’re always looking sharp and professional. Your appearance reflects our brand, so let’s make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, you’ll find all the info you need about the role and our amazing benefits there!
We think you need these skills to ace Spa Concierge
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond for guests in the past, so share those stories that showcase your warm and friendly personality!
Keep It Professional Yet Personal:While we love a bit of personality, remember to maintain a professional tone. Your application should reflect the exceptional standard of personal presentation we value at The Gainsborough Bath Spa, so keep it polished and engaging.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Spa Concierge role. Mention specific aspects of our spa and hotel culture that resonate with you, showing us why you’d be a great fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the amazing benefits we offer. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Threadneedles Hotel
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with the spa's offerings and services. Understand the different treatments available and how they contribute to a guest's experience. This knowledge will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond for a guest. This will demonstrate your customer-centric approach, which is crucial for a Spa Concierge.
✨Dress to Impress
Since personal presentation is key in this role, ensure you dress smartly for the interview. Opt for professional attire that reflects the luxurious environment of the spa. A polished appearance will convey your understanding of the importance of first impressions.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the spa's culture, team dynamics, or specific guest experiences. This not only shows your enthusiasm for the role but also helps you gauge if the environment aligns with your values.
