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For Companies At a Glance
- Tasks: Welcome guests and ensure they have an amazing spa experience.
- Company: Join the award-winning Thermae Bath Spa in the heart of Bath.
- Benefits: Enjoy spa visits, generous holidays, and a fantastic healthcare package.
- Other info: Opportunities for career growth and personal development await you.
- Why this job: Be the first smile guests see and help them relax and rejuvenate.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 ÂŁ per year.
The Role of a Receptionist at Thermae Bath Spa
Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit the Thermae Bath Spa.
The Receptionist is responsible for guest arrival and departure experience, ensuring our visitors have all the information they need to enjoy their spa experience.
Thermae Bath Spa
Thermae Bath Spa is an award‑winning day spa located in the heart of the world heritage city of Bath. Here, you can bathe in natural thermal waters, just as the Celts and Romans did over 2,000 years ago. Our facilities include a spectacular open‑air Rooftop Pool, the indoor Minerva Bath, a new multi‑sensory Wellness Suite, and the historic Cross Bath.
Our Culture
At Thermae Bath Spa, we are dedicated to providing a rejuvenating experience for our guests. Our team values care, attention to detail, and a passion for wellness. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels relaxed and revitalized.
Benefits
- Guest Experience: Enjoy Thermae Bath Spa with three guests up to 12 times a year, it’s a fantastic way to relax and rejuvenate.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a ÂŁ500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
About YTL Hotels & Spa
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service.
Our Philosophy
At YTL, our brand promise of “Treasured Places, Treasured Moments” reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.
Application Note
Only those eligible to work in the UK will be considered for the above position.
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Receptionist employer: Threadneedles Hotel
Contact Detail:
Threadneedles Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter, so when you walk into that interview, be sure to greet everyone with a warm smile and a friendly hello. It sets the tone for the rest of your meeting and shows you're ready to create a welcoming atmosphere!
✨Tip Number 2
Do your homework! Familiarise yourself with Thermae Bath Spa's services and values. This way, you can tailor your responses to show how you align with their commitment to guest experience and wellness.
✨Tip Number 3
Be prepared to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a guest or handled a tricky situation with grace. This will demonstrate your ability to enhance the guest experience.
✨Tip Number 4
Finally, don’t forget to ask questions! Show your interest in the role and the company by asking about team culture or opportunities for growth. It not only helps you gauge if it’s the right fit but also leaves a positive impression on your interviewers.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values at Thermae Bath Spa.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like attention to detail and a passion for guest service. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and keeping it concise. Avoid jargon and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Threadneedles Hotel
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with Thermae Bath Spa's facilities and services. Understanding the unique offerings, like the Rooftop Pool and Wellness Suite, will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to ensure someone felt welcomed and valued.
✨Emphasise Teamwork and Respect
Thermae Bath Spa values teamwork and respect. Be ready to discuss how you work well in a team environment and how you handle conflicts or challenges with colleagues. Highlighting your ability to collaborate will resonate well with their culture.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.