At a Glance
- Tasks: Lead our front office team and ensure exceptional guest experiences.
- Company: Join a luxury boutique hotel in the heart of London.
- Benefits: Enjoy 28 days holiday, staff discounts, and career development opportunities.
- Other info: Dynamic work environment with excellent growth potential.
- Why this job: Be the face of our hotel and create memorable moments for guests.
- Qualifications: Previous hotel reception experience and proficiency in Opera required.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity to join one of City of London’s finest boutique properties. The unique 74-bedroom five-star hotel is part of The Autograph Collection from Marriott. Perfectly situated in Central London, we're just moments from Bank Tube Station.
The Role of an Assistant Front Office Manager involves leading our front office team, ensuring our receptionists are attentive and welcoming, as they are often the first person a guest meets when they visit our luxury hotel. This role is to supervise our receptionist, train and organise the team, whilst leading from the front with operational standards. Our guests will be your priority; you will be approachable, an excellent communicator, and possess strong organisational skills. You will have fun with our guests and enjoy leading our front office team. Successful candidates will have hotel reception experience and be proficient in Opera.
Our Top Ten Benefits:
- 28 days’ holiday rising to 33 with length of service (including bank holidays)
- Marriott staff rate available to the Threadneedles team
- Recognition of positive contributions aligned with our company values
- Investment into your career with our Management Apprentice programmes
- Investment into your learning and development with the Digital Learning Zone and Learning courses
- Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers
- Interactive health and wellbeing platform and health care cash plan benefits package
- Contributing to your future with the Pension scheme
- Free meals on duty
- £500 referral fee if you recommend someone to work for us
YTL Hotels Threadneedles Hotel is one of six hotels and properties operated by YTL Hotels in the UK. YTL Hotels is the hospitality arm of one of Malaysia's most dynamic conglomerates. Every day, our stars craft inspired experiences to accomplish our culture of service excellence.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. If you feel this unique opportunity is for you and you would love to join and be a part of the YTL team, please apply now.
Front Office Supervisor in London employer: Threadneedles Hotel
YTL Hotels Threadneedles offers an exceptional work environment in the heart of Central London, where you can thrive in a vibrant boutique hotel setting. With a strong focus on employee development, including management apprenticeship programmes and extensive learning opportunities, we prioritise your career growth while ensuring a supportive and fun atmosphere for our team. Enjoy generous benefits such as 28 days of holiday, health and wellbeing initiatives, and competitive staff rates, making us an outstanding employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Threadneedles Hotel and its unique offerings. This will not only impress the hiring team but also help you tailor your answers to show how you can contribute to their culture of service excellence.
✨Tip Number 2
Practice your people skills! As a Front Office Supervisor, you'll be leading a team and interacting with guests daily. Think of examples from your past experiences where you've excelled in communication and organisation, and be ready to share those stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury hotel setting. Make sure you look sharp and professional for your interview. It shows that you respect the role and the company’s standards.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're genuinely interested in joining our team at YTL Hotels. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Front Office Supervisor in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Front Office Supervisor role. Highlight your relevant experience in hotel reception and any leadership roles you've had. We love seeing how your skills align with our needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements and avoid long-winded sentences. We appreciate straightforward communication, especially in a hospitality setting where clarity is key.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at YTL Hotels Threadneedles!
How to prepare for a job interview at Threadneedles Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its history, values, and unique offerings. This will not only impress the interviewers but also help you understand how you can contribute to their culture of service excellence.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, training staff, and ensuring operational standards. Use specific examples that highlight your ability to motivate and organise a team effectively.
✨Emphasise Guest Experience
Since guest satisfaction is a top priority, think of ways you've gone above and beyond for guests in past roles. Share stories that demonstrate your excellent communication skills and your approachability, as these are key traits for this position.
✨Be Ready for Role-Play Scenarios
Interviews for hospitality roles often include role-play scenarios to assess your problem-solving and customer service skills. Practice handling difficult situations or guest complaints, showcasing your ability to remain calm and professional while finding solutions.
