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For Companies At a Glance
- Tasks: Welcome guests and manage check-ins/check-outs in a luxury hotel setting.
- Company: Join YTL Hotels, known for exceptional service and unique experiences.
- Benefits: Enjoy 28 days holiday, health perks, and discounts from over 1,200 retailers.
- Why this job: Be part of a fun team in a stunning heritage hotel with a focus on guest satisfaction.
- Qualifications: Previous hotel experience using Opera is preferred; excellent communication skills are essential.
- Other info: Opportunity for career growth through hospitality apprenticeships and learning programmes.
The predicted salary is between 20000 - 30000 £ per year.
Overview
The Role of a Hotel Receptionist
Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel.
The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner.
Our guests will be your priority, you will be approachable, an excellent communicator, and strong organisation skills. You will have fun with our guests and enjoy being part of the front office team. Successful candidates will benefit from previous hotel experience using Opera.
About the Hotel
The Gainsborough Bath Spa is a luxurious 100-bedroom hotel originally built in the 1800s, occupying two Grade II Listed buildings with distinguished Georgian and Victorian façades. Located in the heart of the World Heritage Site of Bath, the hotel offers a unique blend of historic charm and modern luxury.
Our Culture
At The Gainsborough Bath Spa, we pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience. As a member of the prestigious Small Luxury Hotels of the World collection, we are committed to providing exceptional service and creating memorable experiences for our guests. We are proud of our Spa Village, which offers a unique spa experience. Guests can indulge in a range of treatments designed to rejuvenate and relax, making their stay even more special.
Join Our Team
Join Our Team and Enjoy These Amazing Benefits!
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
About YTL Hotels
About YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.
Our Philosophy
Our Philosophy At YTL Hotels, our brand promise of \”Treasured Places, Treasured Moments\” reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.
Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
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Hotel Receptionist employer: Threadneedles Hotel
Contact Detail:
Threadneedles Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the Gainsborough Bath Spa and its unique offerings. Understanding the hotel's history and its five-star service culture will help you connect with the team and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Brush up on your knowledge of the Opera hotel management system, as previous experience with it is a plus. Consider taking an online tutorial or course to get comfortable with its features, which will show your commitment to excelling in the role.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for common guest interactions, ensuring you come across as friendly and professional when responding to queries.
✨Tip Number 4
Network with current or former employees of YTL Hotels if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application and interview process.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for a Hotel Receptionist. Highlight your relevant experience in customer service and communication.
Tailor Your CV: Customise your CV to reflect your experience in hospitality, particularly any previous roles in hotels or similar environments. Emphasise your organisational skills and ability to handle guest queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at The Gainsborough Bath Spa and how you align with their values of service excellence.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Threadneedles Hotel
✨Showcase Your Communication Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently. Practice common scenarios you might encounter at the reception desk.
✨Highlight Relevant Experience
If you've worked in hospitality before, be ready to discuss your previous roles and how they relate to this position. Mention any experience with hotel management systems like Opera, as this will show you're prepared for the technical aspects of the job.
✨Emphasise Your Organisational Skills
Being organised is crucial for a Hotel Receptionist. Prepare examples of how you've managed multiple tasks or handled busy situations in the past. This will help illustrate your ability to stay calm and efficient under pressure.
✨Demonstrate a Guest-Centric Attitude
The Gainsborough Bath Spa prides itself on providing a five-star experience. During your interview, express your passion for customer service and share stories that highlight your dedication to making guests feel welcome and valued.