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For Companies At a Glance
- Tasks: Lead the front of house operations and ensure guests have an unforgettable experience.
- Company: The Glasshouse is a luxurious boutique hotel in Edinburgh, blending historic charm with modern elegance.
- Benefits: Enjoy service charge sharing, referral bonuses, generous holidays, and health perks.
- Why this job: Join a passionate team dedicated to exceptional service and creating memorable guest experiences.
- Qualifications: Previous hotel experience in a senior front office role is essential.
- Other info: Be part of a renowned hospitality brand committed to your growth and wellbeing.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The Role of a Duty Manager
Leading from the front, the Duty Manager is a critical role for the hotel where you will manage the smooth running of the front of house operation to ensure all our guests have a unique and enjoyable experience.
Our guests will be your priority, you will be a strong communicator, with a great eye for detail and organisation skills. You will have fun with our guests and enjoy being part of the front office team.
Successful candidates will have previous hotel experience working in a senior front office role.
The Glasshouse Autograph Collection
is a luxurious boutique hotel nestled in the heart of Edinburgh. This 77-bedroom property seamlessly blends historic charm with modern elegance. Originally founded as Lady Glenorchy\’s Church in 1846, the building\’s stunning gothic façade has been preserved, adding a unique historical touch to the hotel\’s contemporary design.
Our Culture
At The Glasshouse, we pride ourselves on delivering exceptional service with a warm Scottish welcome. Our team is dedicated to creating memorable experiences for our guests, whether they\’re enjoying a dram from our extensive whisky collection in The Snug or taking in the breathtaking views from our rooftop garden. We value authenticity, attention to detail, and a passion for hospitality. Our culture is built on teamwork, respect, and a commitment to excellence.
Join Our Team and Enjoy These Amazing Benefits!
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a ÂŁ500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Enjoy discounted room nights worldwide: through Marriott’s Explorer program for yourself, family and friends
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
About YTL Hotels
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.
Our Philosophy
At YTL Hotels, our brand promise of \”Treasured Places, Treasured Moments\” reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.
Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!
Only those eligible to work in the UK will be considered for the above position.
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Hotel Duty Manager employer: Threadneedles Hotel
Contact Detail:
Threadneedles Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager
✨Tip Number 1
Familiarise yourself with The Glasshouse's unique history and culture. Understanding the hotel's background will help you connect with the team and demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Network within the hospitality industry, especially in Edinburgh. Attend local events or join online groups to meet professionals who might provide insights or even referrals for the Duty Manager position.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples from your previous roles. Prepare anecdotes that highlight your ability to manage teams and enhance guest experiences, as these are crucial for a Duty Manager.
✨Tip Number 4
Research common challenges faced by Duty Managers in boutique hotels. Being prepared to discuss how you would handle these situations can set you apart and show your proactive approach to the role.
We think you need these skills to ace Hotel Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Duty Manager position. Tailor your application to highlight your relevant experience in managing front office operations and guest relations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous hotel experience, particularly in senior front office roles. Use specific examples to demonstrate your leadership skills, attention to detail, and ability to create memorable guest experiences.
Showcase Your Communication Skills: As a Duty Manager, strong communication is essential. Make sure to convey your interpersonal skills in your application. Mention any instances where you successfully resolved guest issues or improved team collaboration.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your passion for hospitality and aligns with the culture of The Glasshouse. Mention why you are excited about the opportunity to work in a luxurious boutique hotel and how you can contribute to their commitment to exceptional service.
How to prepare for a job interview at Threadneedles Hotel
✨Showcase Your Hospitality Experience
Make sure to highlight your previous hotel experience, especially in senior front office roles. Be prepared to discuss specific situations where you provided exceptional service or resolved guest issues effectively.
✨Demonstrate Strong Communication Skills
As a Duty Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might be asked how you would handle difficult guests or communicate with your team, so have examples ready.
✨Emphasise Attention to Detail
The role requires a great eye for detail. During the interview, mention instances where your attention to detail made a difference in guest satisfaction or operational efficiency. This will show that you understand the importance of this skill.
✨Align with the Hotel's Culture
Familiarise yourself with The Glasshouse's values and culture. Be ready to discuss how your personal values align with theirs, particularly around teamwork, respect, and a commitment to excellence in hospitality.