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- Tasks: Support guests at the spa, maintain pool areas, and ensure a tidy environment.
- Company: Thermae Bath Spa is an award-winning day spa in Bath, offering natural thermal waters.
- Benefits: Enjoy spa access for you and guests, incentive payments, referral bonuses, and generous holidays.
- Why this job: Join a team that values wellness, teamwork, and offers growth opportunities in hospitality.
- Qualifications: Previous experience in customer service and excellent personal presentation are essential.
- Other info: Flexible shifts available, including weekends; perfect for students seeking part-time work.
The predicted salary is between 20000 - 30000 £ per year.
The Role of a Guest Assistant at Thermae Bath Spa
As a Guest Assistant you will be supporting the guest\’s journey throughout the Spa, maintaining the pool areas, and keeping the Spa in an orderly state. To be successful in the role you will have previous experience in a similar role, have superb customer service skills and have exceptional standard of personal presentation.
Shifts will vary and the hours of work are currently between 8.30am – 9.30pm, including some weekends.
Thermae Bath Spa
Thermae Bath Spa is an award-winning day spa located in the heart of the world heritage city of Bath. Here, you can bathe in natural thermal waters, just as the Celts and Romans did over 2,000 years ago. Our facilities include a spectacular open-air Rooftop Pool, the indoor Minerva Bath, a new multi-sensory Wellness Suite, and the historic Cross Bath.
Our Culture
At Thermae Bath Spa, we are dedicated to providing a rejuvenating experience for our guests. Our team values care, attention to detail, and a passion for wellness. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels relaxed and revitalized.
Join Our Team and Enjoy These Amazing Benefits!
- Guest Experience: Enjoy Thermae Bath Spa with three guests up to 12 times a year, it’s a fantastic way to relax and rejuvenate.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
About YTL Hotels & Spa
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service.
Our Philosophy
At YTL, our brand promise of \”Treasured Places, Treasured Moments\” reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.
Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!
Only those eligible to work in the UK will be considered for the above position.
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Guest Assistant employer: Threadneedles Hotel
Contact Detail:
Threadneedles Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Assistant
✨Tip Number 1
Familiarise yourself with the unique offerings of Thermae Bath Spa. Understanding the facilities, such as the Rooftop Pool and Wellness Suite, will help you engage with guests more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Be ready to share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with the spa's commitment to exceptional service.
✨Tip Number 3
Showcase your personal presentation skills during any interactions with the team. Since the role requires a high standard of appearance, dressing smartly and maintaining a professional demeanour can leave a lasting impression.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts, especially weekends. Emphasising your willingness to adapt to varying hours can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Guest Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Assistant. Highlight your relevant experience in customer service and any previous roles that align with this position.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Guest Assistant role. Emphasise your customer service skills and any experience in maintaining cleanliness and order in a hospitality setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and customer service. Mention why you want to work at Thermae Bath Spa specifically and how you can contribute to their culture of care and attention to detail.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Threadneedles Hotel
✨Showcase Your Customer Service Skills
As a Guest Assistant, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for a guest. This will demonstrate your commitment to providing a rejuvenating experience.
✨Emphasise Personal Presentation
Given the importance of personal presentation in this role, ensure you dress smartly for the interview. This not only reflects your understanding of the spa's standards but also shows respect for the interview process.
✨Familiarise Yourself with the Spa
Research Thermae Bath Spa and its facilities before the interview. Being knowledgeable about their offerings, such as the Rooftop Pool and Wellness Suite, will show your genuine interest in the role and the company.
✨Prepare for Shift Flexibility Questions
Since shifts vary and include weekends, be ready to discuss your availability. Highlight your flexibility and willingness to adapt to the needs of the spa, which is crucial for a Guest Assistant.