At a Glance
- Tasks: Support guests at the spa, maintain pool areas, and ensure a relaxing environment.
- Company: Join the award-winning Thermae Bath Spa in the heart of Bath.
- Benefits: Enjoy spa access, incentive payments, referral bonuses, and generous holiday allowance.
- Other info: Opportunities for career growth and access to learning resources.
- Why this job: Be part of a team that values wellness and customer care while enjoying fantastic perks.
- Qualifications: Previous experience in customer service and a passion for personal presentation.
The predicted salary is between 20000 - 25000 € per year.
The Role of a Guest Assistant at Thermae Bath Spa involves supporting the guest's journey throughout the Spa, maintaining the pool areas, and keeping the Spa in an orderly state. To be successful in the role, you will have previous experience in a similar role, superb customer service skills, and an exceptional standard of personal presentation. Shifts will vary, and the hours of work are currently between 8.30am – 9.30pm, including some weekends.
Thermae Bath Spa is an award‑winning day spa located in the heart of the world heritage city of Bath. Here, you can bathe in natural thermal waters, just as the Celts and Romans did over 2,000 years ago. Our facilities include a spectacular open‑air Rooftop Pool, the indoor Minerva Bath, a new multi‑sensory Wellness Suite, and the historic Cross Bath.
Our Culture: At Thermae Bath Spa, we are dedicated to providing a rejuvenating experience for our guests. Our team values care, attention to detail, and a passion for wellness. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels relaxed and revitalized.
Join Our Team and Enjoy These Amazing Benefits!
- Guest Experience: Enjoy Thermae Bath Spa with three guests up to 12 times a year, it’s a fantastic way to relax and rejuvenate.
- Incentive Payments: Earn additional payments for exceptional service, recognising your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
Guest Assistant employer: Threadneedles Hotel
Thermae Bath Spa is an exceptional employer, offering a unique opportunity to work in a historic and rejuvenating environment in the heart of Bath. With a strong focus on employee wellbeing, our team enjoys generous benefits such as extensive holiday allowances, career development programmes, and access to wellness resources, all while being part of a supportive culture that values teamwork and excellence. Join us to not only enhance your career but also to experience the spa's offerings with friends and family, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thermae Bath Spa. Understand their values and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about supporting guests, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your superb customer service skills.
✨Tip Number 3
Dress to impress! Personal presentation is key for this role, so make sure you look sharp and professional for your interview. It shows that you take pride in your appearance and understand the importance of maintaining high standards.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join our amazing team at Thermae Bath Spa.
We think you need these skills to ace Guest Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've gone above and beyond for guests in the past, so share some examples that showcase your skills!
Keep It Neat and Tidy:Just like we maintain our spa, your application should be well-organised and free of errors. Take the time to proofread your CV and cover letter to ensure they reflect the exceptional standards we uphold at Thermae Bath Spa.
Be Yourself:Let your personality shine through! We value authenticity, so don’t be afraid to show us who you are and why you’re passionate about joining our team. A little enthusiasm goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Threadneedles Hotel
✨Know the Spa Inside Out
Before your interview, take some time to familiarise yourself with Thermae Bath Spa's facilities and services. Understanding the unique offerings, like the Rooftop Pool and Wellness Suite, will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to provide the exceptional service that Thermae Bath Spa values.
✨Dress to Impress
Since personal presentation is key for this role, make sure you dress smartly for the interview. Opt for clean, professional attire that reflects the spa's atmosphere. This not only shows respect for the interview process but also aligns with the high standards expected at Thermae Bath Spa.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask during your interview. Inquire about the team culture, training opportunities, or how they celebrate employee contributions. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
