Office & Production Administrator in Halesowen

The role is part time, 15 hours per week, split over 3-4 days Monday - Friday (details can be agreed, would be suitable for work around school hours) term time only. Overtime may be available during busy periods. All salaries and holidays are pro-rata.

Thread A Pixel is a hub for all things branding. Our expert team offer a range of branding solutions including personalised work wear, website design, graphic design, printing & promotional materials. Whether you need one polo shirt or an entire company re-brand, our team are on hand to help our clients navigate the process. We’re known for quality and service within the industry and are looking to grow significantly within the next few years. We’re offering an exciting opportunity for the right individual to help us grow as an organisation.

This will be a very demanding role and so will require someone who is extremely well organised, can work well under pressure in a fast-paced environment and can communicate clearly and effectively at all levels.

A Day in the Life of an Office & Production Administrator:

• No two days are alike at Thread A Pixel. You will be involved in lots of duties so you must be able to work well under pressure and juggle multiple tasks at any one time whilst being well organised.
• Raise invoices and quotes for customers with given information from the Partnership Director.
• Check paid invoices and place orders with suppliers.
• Bulk orders together to get the best prices from our suppliers and place orders for delivery prior to the job being done.
• Once clothes arrive, print production notes and prepare jobs with clothes in for each order ready for the production team.
• Check stock of threads, vinyls and other consumables to ensure production has what they need to complete the order.
• If garments are damaged during production or wrong items received you will re-order the garments and schedule the job back into the diary system for production.
• Chase down payments and logos from customers as well as send proofs for approval and log this in our CRM.
• Send monthly statements to customers on account and chase payments.
• Answer the phones and help our customers with their questions.
• Look after a select number of customers and be their account manager for queries and orders.
• Update our CRM system with production updates and customer notes.
• General day to day administrative duties to ensure the smooth running of the office and production teams.
• Answer phones and liaise with customers who drop into the showroom.
• Manage our review process from start to end including asking for reviews and monitoring these.
• Co-ordinate and manage the deliveries.
• Follow and maintain rigorous Health & Safety standards.
• Assist with production during busy periods (full training on this will be given).
• Be a brand ambassador, promoting our brand and services at every opportunity.

What We’ll Need From You:

• A minimum of 3 years experience in a similar role or working within a similar industry.
• You must work well under pressure and be able to manage multiple tasks and jobs at once.
• The more organised you are, the smoother production will run.
• You will need to have strong written and oral communication skills and be well organised with attention to detail.
• The ability to work both within a team and on your own initiative.
• Willing to work hard, learn and help us grow as an organisation.
• Due to the nature of the role you will be required to travel and be in the office every day.
• If you have experience in the sector that would be advantageous however not essential as full training will be given.

What You Can Expect From Us:

• Free parking as well as all the tea and coffee you can drink.
• 28 days holiday per year including bank holidays & an additional paid day off on your birthday (pro rata).
• Subsidised gym membership.
• Branded workwear as well as 20% off all our products.
• Training and development in other areas such as sales, production etc.
• Regular feedback sessions with your line manager.
• Other benefits are available.

Our office is based in Cradley Heath, a short walk from the train station with easy access to Birmingham and Wolverhampton. Please note the list above is not exhaustive and you may be asked to contribute to other tasks at the request of your line manager as and when the business has a need.