At a Glance
- Tasks: Drive AI adoption and build relationships with Fortune 5000 accounts.
- Company: Join ThoughtSpot, a leader in AI-powered analytics.
- Benefits: Hybrid work, competitive salary, and a culture of innovation.
- Other info: Diverse teams welcome; embrace your unique identity and perspective.
- Why this job: Make a real impact by transforming data insights into action.
- Qualifications: 5+ years in a technical customer-facing role with strong data knowledge.
The predicted salary is between 60000 - 80000 € per year.
The Role: Enterprise CSM blends technical expertise with strategic relationship building. Drive adoption within Fortune 5000 accounts, moving beyond traditional BI to help customers deploy AI Agents and Embedded Analytics. Comfortable discussing API authentication with developers and ROI with CDOs.
What You'll Do:
- Account Strategy: Manage multiple Fortune 5000 accounts, drive adoption, tie usage to business problems, and build expansion opportunities through passive selling.
- Champion Agentic AI: Partner with customers to move from dashboards to agents, leveraging ThoughtSpot Agents and LLM‐based workflows to automate data insights.
- Architect & Advise: Guide technical stakeholders through the development lifecycle building high‐performance data apps using APIs and SDKs, ensuring the data stack (Snowflake/Databricks/BigQuery) is optimized for AI‐driven search.
- Voice of the Customer: Serve as primary technical point of contact, communicate requirements and use cases actionable for Product, Engineering, and Marketing teams.
- Relationship Management: Foster robust relationships through proactive champion building, bridging business needs and technicalities.
- Bridge Business & Technology: Translate customer business goals into technical requirements and explain technical features' business value to stakeholders.
- Technical Enablement: Run advanced workshops and live demos showcasing the Art of the Possible with AI, embedding, and agentic analytics.
What Sets You Apart:
- Consultative Problem Solver: Understand complex business challenges and prescribe elegant technical solutions.
- Technically Curious: Passion for the data space, continuously learning new tech like LLMs and Generative AI.
- Incredible Communicator: Command a room of data architects and pivot to explain technical concepts simply to business leaders.
- Proactive & Eager to Help: Natural problem solver who dives into initial technical hurdles for customers.
- Fluency: English plus ability to speak European languages (French, Spanish, German) in a business environment.
What You Bring:
- 5+ years in a customer‐facing technical role (Technical CSM, Solutions Architect, or Sales Engineer) in Data/SaaS.
- Analytics & AI Depth: Strong knowledge of modern data stack (Snowflake/BigQuery/Databricks) and LLM‐based applications or AI Agents.
- Developer Literacy: Proficiency in SQL and familiarity with JavaScript/TypeScript frameworks (React, Angular, Vue) for embedded use cases.
- Integration Knowledge: Comfortable discussing REST APIs, webhooks, and security protocols like SAML/OIDC.
- Consultative Edge: Translate complex technical how‐to into strategic why‐it‐matters for executive stakeholders.
- Master's/Bachelor's Degree preferred but not required.
Mandatory And Required Skills For All ThoughtSpot Roles:
- Comfortably integrate AI into daily workflow to increase productivity and quality.
- Hands‐on experience leveraging industry‐leading LLMs to automate routine tasks and improve work quality.
- Experience using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
- Write effective prompts to obtain accurate and creative results from AI tools.
AI Mindset for All Spotters:
- Curiosity in exploring new AI tools.
- Adaptability to quickly learn and implement emerging AI technologies.
- Critical thinking to decide when AI should be used versus human judgment.
- AI mindset is required for every role at ThoughtSpot.
At ThoughtSpot, we believe AI is essential to work. All roles are expected to be fluent and comfortable using AI tools (Spotter, SpotterViz) and industry LLMs to streamline workflows, enhance output, and uncover insights. Training and resources ensure every Spotter confidently creates with AI.
Hybrid Work at ThoughtSpot:
Office‐assigned role available as a hybrid position, reporting to the office in UK – London. Spotters assigned to an office are encouraged to experience their local office with an in‐office expectation of 2–3 days per week, balancing collaboration and flexibility.
ThoughtSpot for All:
We welcome diverse teams and different backgrounds, identities, and experiences. If this role excites you and you believe you're a strong match, we encourage you to apply.
What Makes ThoughtSpot a Great Place to Work?
ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact‐driven. We hire people with unique identities and perspectives—our culture of Trust, Customer Obsession, Innovation, and Intensity creates a respectful environment that pushes norms to create world‐class products. If you're excited by the opportunity to work with bright minds and make your mark, read more about our mission and apply to the role that's right for you.
About ThoughtSpot:
The world's most innovative companies turn to ThoughtSpot's AI‐Powered Analytics to put data in the hands of everyone, from the C‐suite to the frontline. With simple natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools, ThoughtSpot is intuitively designed for every business user while handling the most complex, large‐scale data, wherever it resides. This speed and simplicity help enterprises transform decision‐making into a truly data‐driven culture.
We're a curious, data‐driven bunch who believe the world works better when everyone has access to facts. Our products make asking and answering data questions as natural as conversation.
Enterprise Customer Success Manager in London employer: ThoughtSpot
ThoughtSpot is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for an Enterprise Customer Success Manager. With a strong emphasis on employee growth, the company offers extensive training in cutting-edge AI technologies and encourages a hybrid work model that balances flexibility with in-office collaboration in London. Employees thrive in a diverse environment where unique perspectives are valued, driving meaningful impact within Fortune 5000 accounts and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is your chance to demonstrate your technical expertise and how you can drive adoption for clients.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing with friends or using mock interview platforms. Focus on articulating how you can bridge business and technology effectively.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your consultative problem-solving skills and technical curiosity.
We think you need these skills to ace Enterprise Customer Success Manager in London
Some tips for your application 🫡
Show Your Technical Side:Make sure to highlight your technical expertise in your application. We want to see how comfortable you are discussing APIs, SQL, and the modern data stack. Don’t shy away from showcasing your experience with AI tools and analytics!
Tailor Your Application:Take a moment to customise your application for this role. Use keywords from the job description to demonstrate that you understand what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Communicate Clearly:We value incredible communicators! In your written application, make sure to express your thoughts clearly and concisely. Whether it’s your problem-solving approach or your technical insights, clarity is key to making a great impression.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at ThoughtSpot
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the modern data stack, especially Snowflake, BigQuery, and Databricks. Be ready to discuss how these technologies can be leveraged for AI-driven insights, as well as your experience with SQL and any relevant frameworks like React or Angular.
✨Master the Art of Communication
As an Enterprise Customer Success Manager, you'll need to bridge the gap between technical details and business value. Practice explaining complex concepts in simple terms, so you can effectively communicate with both developers and CDOs during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex business challenges in the past. Highlight your consultative approach and how you've prescribed elegant technical solutions that align with customer needs. This will demonstrate your ability to think critically and adaptively.
✨Be Proactive and Eager to Help
Exude enthusiasm for helping customers overcome technical hurdles. Share instances where you've gone above and beyond to support clients, and express your eagerness to dive into challenges. This proactive mindset is key to succeeding in a customer-facing role.
