CSM Manager in London

The Role:We are looking for a talented Customer Success Manager (CSM) to drive adoption, value realisation, and growth within a portfolio of mid-market and enterprise accounts across the EMEA region. By building strong relationships with each customer, you'll deliver impact at all stages of the customer journey and ensure mutual success. The ideal candidate will have a history of driving adoption of analytics or BI platforms in mid-market or smaller enterprise accounts, a consultative approach to customer engagement, and experience leveraging AI and automation to enhance adoption, usage, and outcomes across diverse EMEA markets.What You'll Do:Manage a portfolio of mid-market and enterprise accounts across EMEA, ensuring strong adoption, retention, and growth.Build robust customer relationships through proactive engagement, champion building, and AI-powered insights that personalise communications and adoption strategies.Serve as the main point of contact for customers, translating their business needs and expectations into actionable guidance for Marketing, Sales, Support, Services, and Product teams.Learn the technical nuances of customer configurations and provide guidance using best practices, augmented by AI tools for faster issue resolution and solution recommendations.Present to small and medium groups, running both live and remote enablement sessions enhanced by AI insights and analytics.generative AI, predictive analytics, conversational AI) to optimise adoption and customer engagement across diverse EMEA accounts.Customer Success, Technical Account Management, Solutions/Data Consulting, or similar within the Data or SaaS spaceStrong understanding of BI and analytics landscape, cloud data platforms, ETL pipelines, and coding languages like SQL; familiarity with Python or JavaScript is a plus.Proven success in influencing business outcomes through data-driven strategies and AI-enabled insights.Excellent communication and presentation skills, able to articulate complex technical and business value to technical, business, and executive audiences across EMEA.Willing and able to travel within EMEA as needed.Hybrid Work at ThoughtSpotSpotters are expected in-office 3 days per week to experience the energy of their local office. About ThoughtSpotThe world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.At ThoughtSpot, we’re a curious, data-driven bunch. That’s why we build products that make asking and answering data questions as natural as having a conversation.Mandatory and Required Skills for All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.Write effective prompts to get the most accurate and creative results from AI tools.Whether drafting content, analysing data, or summarising documents, AI is a daily partner. Training and resources are provided so every Spotter can confidently create with AI.Complex data problems need many perspectives, not just one.