At a Glance
- Tasks: Lead project delivery and ensure customer satisfaction while managing ThoughtSpot implementations.
- Company: Join ThoughtSpot, a leader in AI-Powered Analytics transforming data-driven decision-making.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with global teams and enhance your skills in a supportive culture.
- Why this job: Be the trusted advisor for clients and drive impactful projects in a dynamic environment.
- Qualifications: Experience in project management, consulting, and familiarity with BI tools like ThoughtSpot.
The predicted salary is between 59400 - 72600 £ per year.
Our Engagement Managers (EMs) drive successful implementation services and customer satisfaction within a portfolio of accounts. The EM is in charge of successfully launching a ThoughtSpot solution by managing all aspects of project delivery, including timely deliverables. The EM will work cross-functionally with our Customer Success, Sales, Pre-Sales Engineers, Support, Product Management and Engineering to accomplish their responsibilities.
Additionally, the EM is the customer advisor and project manager for ThoughtSpot implementations and service deployments providing best practices and coordinating ThoughtSpot resources.
- Project Delivery, Customer Management & Escalation Handling
- Serve as the trusted advisor and primary point of contact for customers throughout the engagement to ensure swift realisation of business value.
- Oversee the full project lifecycle, including planning, execution, delivery, and ensuring alignment with business objectives.
- Collaborate with internal teams—including sales, customer success, engineering, product, and leadership—to proactively address and resolve customer issues.
- Cross-Selling & Upselling Services
- Identify and drive opportunities to expand service offerings within existing customer accounts to enhance engagement and utilisation.
- Ensure team resources are effectively utilised by influencing a strong pipeline of projects and engagements.
- Advocate for customers' needs internally, ensuring a high level of satisfaction and long-term retention.
- Practice Building & Delivery Optimisation
- Develop and share best practices for project delivery, ensuring continuous improvement across project teams.
- Coach project teams in navigating delivery roadblocks and implementing scalable solutions.
- Support regional teams in improving execution frameworks and methodologies for enhanced efficiency.
Strong background in project management and consulting with experience in customer-facing roles. Hands-on experience with BI tools such as ThoughtSpot, MicroStrategy, Tableau, Looker, or similar. Proven ability to manage project margins while strategically positioning service offerings to customers. Proven track record of collaborating with globally distributed teams. Expertise in stakeholder management, influencing decision-making, and fostering long-term customer relationships. Willingness to travel as needed.
Hybrid Work at ThoughtSpot: Spotters are expected in-office 3 days per week to experience the energy of their local office.
Mandatory and Required Skills for All ThoughtSpot Roles: Spotters are expected to demonstrate AI literacy and workflow integration to include the ability to:
- Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
- Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
- Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
- Write effective prompts to get the most accurate and creative results from AI tools.
Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. Training and resources are provided so every Spotter can confidently create with AI. Complex data problems need many perspectives, not just one.
Client Manager / Senior Manager in London employer: ThoughtSpot
ThoughtSpot is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to leverage AI in their daily workflows. With a strong focus on professional growth, Spotters enjoy ample opportunities for development through training and resources, all while collaborating with talented individuals across the EMEA region. The hybrid work model encourages a balance between in-office energy and remote flexibility, making it an ideal environment for those seeking meaningful and rewarding careers in the data-driven landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager / Senior Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Client Manager / Senior Manager at ThoughtSpot!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ThoughtSpot or be willing to refer you for that Client Manager / Senior Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ThoughtSpot who’s on the lookout for their next Client Manager / Senior Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Client Manager / Senior Manager role at ThoughtSpot!
We think you need these skills to ace Client Manager / Senior Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ThoughtSpot. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ThoughtSpot
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ThoughtSpot. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
