The Role:The AI Deployment Manager owns the overall delivery and timeline across a portfolio of customer accounts.
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You are the customer's advisor and project manager throughout every ThoughtSpot deployment – managing scope, schedule, and stakeholders – so that the value promised during the purchase process is actually achieved, documented, and communicated.
You work closely with the AI Outcomes Manager, who owns the customer relationship, the AI Outcomes Architect, who owns the technical design, and the AI Outcomes Analyst, who own the hands-on build – you are the delivery backstop for all of them.
Success is measured by renewals, expansions, and the results delivered across every outcome-based engagement.What You'll Do:Be the advisor and first point of contact.
Serve as the customer's primary point of contact throughout ThoughtSpot deployments, guiding them to business value as quickly as possible.Own the project lifecycle.
Manage the overall project schedule, deliverables, timelines, and aligned outcomes to keep every engagement on track.Build relationships and champions.
Build relationships with customer stakeholders, manage key stakeholders, and drive escalations both internally and with the customer.Coordinate internally.
Work across sales, engineering, product, leadership, and support to identify and resolve customer issues.Build best-practice resources.
Help build best-practice resources for delivering ThoughtSpot, and share them across the TS team and with customers.Onboard and train.
Onboard and train customers and end users on how to use ThoughtSpot.Coach for adoption.
Coach customers on what works best to make ThoughtSpot sticky, drive adoption, and maximize ROI.Advocate for the customer.
Look out for the customer's best interests and advocate internally on their behalf.Spot growth opportunities.
Assist in identifying and facilitating follow-on opportunities for growth within the customer
AI Deployment Manager in Kennington employer: ThoughtSpot
ThoughtSpot is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to leverage AI in their daily workflows. With a strong focus on professional growth, Spotters enjoy ample opportunities for development through training and resources, all while collaborating with talented individuals across the EMEA region. The hybrid work model encourages a balance between in-office energy and remote flexibility, making it an ideal environment for those seeking meaningful and rewarding careers in the data-driven landscape.
