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- Tasks: Lead a team of Customer Success Managers and manage key Commercial accounts.
- Company: A leading analytics company with a focus on customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring customer success and retention in a dynamic environment.
- Qualifications: 4–6+ years in customer success within B2B SaaS and team leadership experience.
- Other info: Join a supportive team that values empathy and strategic thinking.
The predicted salary is between 48000 - 72000 £ per year.
A leading analytics company is seeking a Team Lead for Customer Success in the Greater London area. In this role, you will guide a team of Customer Success Managers while managing key Commercial accounts directly.
Requirements include:
- 4–6+ years in customer success within a B2B SaaS environment
- Experience in a team lead role
- A strategic approach
- Strong empathy for customer needs
- Technical acumen in data analytics tools
This position is hybrid with a focus on ensuring customer success and retention.
EMEA Commercial CSM Team Lead — Growth & Retention employer: ThoughtSpot
Contact Detail:
ThoughtSpot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Commercial CSM Team Lead — Growth & Retention
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customer success. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience in managing teams and driving customer success. Use specific examples to highlight how you've helped retain customers and grow accounts in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right role and connect with us directly. Plus, it shows you're serious about joining our team!
We think you need these skills to ace EMEA Commercial CSM Team Lead — Growth & Retention
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in customer success and any leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer success and how you can lead a team effectively. Let us know why you're excited about this opportunity at StudySmarter.
Showcase Your Technical Skills: Since we're in the analytics space, don’t forget to mention your technical acumen. If you’ve worked with data analytics tools, give us the details! We love seeing candidates who can blend strategy with tech.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ThoughtSpot
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how they impact growth and retention in a B2B SaaS environment. This will show your strategic approach and technical acumen.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership style and how you've successfully guided teams in the past. Use specific examples that highlight your empathy for customer needs and your ability to motivate others towards achieving common goals.
✨Familiarise Yourself with Data Analytics Tools
Since the role requires technical acumen in data analytics tools, make sure you’re familiar with the ones the company uses. Mention any relevant experience you have and how you’ve leveraged these tools to drive customer success.
✨Prepare Questions About Company Culture
Think of insightful questions to ask about the company's culture and values, especially regarding customer success and team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
