Senior Account Manager/Account Director

Thoughtmix is a fast growing affiliate marketing agency, specialising in partnerships, covering influencers, affiliates, and brand to brand collaborations. We have big ambitions and are keen to grow and are now on the lookout for an additional Senior Account Manager or Account Director to strengthen the team and support our SME client base to help them implement and/or grow their partner marketing activity.

You’ll join a small, successful team of established Client Managers/Directors and be the face of Thoughtmix to your clients. You’ll ideally have knowledge or experience working in partner/affiliate marketing and you’ll be managing circa 20 clients of different shapes and sizes. You will lead the service delivery to the client, managing their marketing campaigns, budget and most importantly, the client relationship.

Your main responsibilities are to ensure you are delivering against the objectives of our clients, working alongside the Client Services Manager and the Campaign Team to meet and exceed their expectations and deliver ROI. This role is ideal for someone that’s already an Account Manager with affiliate marketing knowledge or experience to progress in a specialist agency environment, but we’d also like to hear from agency marketing executives with strong client management skills that are willing to learn about this growing sector quickly.

• Advise circa 20 clients on their partner marketing strategy with support from Campaign Executives and Account Executives setting benchmarks and delivery objectives and managing our clients expectations.
• Making recommendations and implementing strategies to grow our client’s affiliate programs.
• Responsibility for client retention and growth where possible for your portfolio.
• Build and maintain strong relationships with clients and key partners.
• Lead supporting teams to negotiate and secure exposure with our partners on behalf of your clients.
• Hold weekly or bi-weekly calls with your clients to update them on new opportunities and progress of affiliate programs.
• Ensure the affiliate portfolio for each client is consistent with their objectives and requirements.
• Frequent face-to-face meetings with clients (on screen and in person) and their teams.
• Attend industry networking events to meet with partners.
• Act as a first line of escalation for the Campaign & Account Executives.

• Be fluent in English.
• Strong IT and Microsoft Office skills.
• Excellent written/verbal communication and interpersonal skills.
• Persuasive, confident and numerate – We produce detailed performance reports for clients and you’ll need to interpret and explain these with a good level of expertise.
• A good understanding of digital marketing performance metrics.
• Great customer service skills and ability to contribute within a team environment.
• Accuracy, strong attention to detail and excellent organisational skills required.
• A consistent, positive and flexible attitude.
• Understanding of other digital marketing channels and their purpose.
• A knowledge or experience working with global affiliate marketing software platforms (Awin, Impact and alike) would be desirable.
• Strong time management skills – we let you organise your working week to best deliver for our clients.
• Experienced and confident presentation skills.
• A good understanding of digital marketing channels and how businesses use these to drive growth.

• Competitive salary - £35k-£45k based on experience.
• 25 days holiday + bank holidays.
• Free Spotify Access to our Employee Assistance Programme.
• Frequent social and teambuilding events.
• Casual dress.
• Company events/conferences.
• Flexitime.
• Work from home with occasional expensed travel to our main office in Lincoln and elsewhere for client meetings.
• Store discounts and employee wellbeing programme access.