Product Manager - Vault Payments

Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn.

The Vault Payments team at Thought Machine is responsible for shaping and delivering the product strategy to enable Thought Machine to better serve banks currently facing challenges with legacy and siloed payment systems. Our vision is to revolutionise the way that financial institutions process payments by challenging assumptions and building a world-class universal payment engine, Thought Machine’s second product - Vault Payments.

You’ll be joining at a pivotal moment as Vault Payments has gone live with its first clients, and we’re shaping the next phase of its evolution. The ideal candidate is a self-starter with strong commercial instincts, capable of thinking strategically and acting decisively to drive the product forward.

You’ll own the roadmap and delivery of products and applications in the Vault Payments portfolio, and work closely with Go-to-Market and Engineering leadership to drive revenue and product delivery. You will work cross-functionally with partnerships, compliance, legal, and partner product teams to build key use cases to delight our clients.

This role is suited to someone who can wear many hats. You will primarily be responsible for defining, building, and delivering products working in lockstep with the Vault Payments engineering team, however you will also be expected to support our GTM and marketing teams to build lead generation campaigns, join client calls and help pitch and sell existing and future products, work with sales engineers to define compelling demos, and managing key product partnerships to augment the product offering.

• Support the roadmap: Work alongside an engineering team to contribute to the product strategy and roadmap, helping deliver high-quality products that support our clients’ ambitions.
• Contribute to sales and marketing: Take an active role in pre-sales discussions and client engagements, representing Vault Payments in demonstrations, discovery sessions, and solution design. Collaborate with the sales and marketing teams to develop materials such as decks and demos, shape product messaging and campaigns, and ensure consistent alignment between product capabilities and market positioning.
• Support client delivery: Work closely with the Client Services team, including forward-deployed engineers, to guide post-sales implementations. Ensure smooth delivery, effective alignment between client requirements and product capabilities, and a consistently high level of client satisfaction. Use the insights gained from these engagements to inform product direction, refine the roadmap, and identify opportunities for improvement and innovation.
• Champion insight: Relentlessly seek out customer problems, develop a deep understanding of our customers’ needs, plans and technology, and industry trends in the market to ensure the Vault Platform continues to help clients innovate.
• Be a product evangelist: Champion Vault Payments externally and within Thought Machine, clearly communicate the scale of the ambition within our product vision, and the new functionality that will excite our clients.
• Develop best practices: Help drive Product Management best practices and processes, working with Engineering Managers and teams to ensure adoption and alignment across Vault Payments.
• Contribute to innovation: Help identify new opportunities for the business and support their development from early ideas through to implementation.

• At least 3 years of product management experience in a product-led technology company.
• A proven track record of building and launching new products into the market.
• Able to think from first principles, debate ideas, and rapidly learn new concepts.
• Strong client-facing interpersonal skills and equally strong ability to engage in technical conversations.
• Comfortable working with API-driven products or infrastructure.
• Comfortable writing simple scripts in languages such as Python.

• Experience working in Financial Services or in a B2B company that provides software at scale for large enterprise clients.
• Previous experience building payment hubs or integrating payment systems.
• Previous experience building out product processes and best practices within a business.
• Previous experience as a software engineer or similar technical roles.

• Highly competitive salary and commission.
• Pension plan (match up to 5%).
• Life insurance - three times annual salary.
• Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid).
• Shared parental leave (matched to our maternity leave for the same point in time).
• 25 days holiday and bank holidays.
• Flexible working hours.
• Cycle-to-work scheme.
• Electric car scheme.
• Season ticket loan.
• Access to outstanding learning materials and courses.
• Sports and hobby clubs, subsidised by Thought Machine.
• All the latest tech you need.
• Start the day properly with fresh fruit and cereals.
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks.
• A talented and experienced team as your colleagues.
• An environment where we encourage learning and progress.
• Two charity days a year.
• Weekly food pop-up.

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn’t accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.