At a Glance
- Tasks: Provide top-notch support for our cloud banking technology and elevate global service delivery.
- Company: Join a rapidly growing fintech valued at $2.7bn with a fun, collaborative culture.
- Benefits: Enjoy competitive pay, generous employee share packages, and a fantastic workplace environment.
- Other info: Be part of a dynamic team recognised as one of the best employers in the UK.
- Why this job: Make a real impact in modern banking while working with cutting-edge cloud technology.
- Qualifications: Experience in cloud support and a passion for innovative technology solutions.
The predicted salary is between 60000 - 80000 £ per year.
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.
We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world’s most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe’s fastest-growing companies for two consecutive years—and a UK Best Employer for 2026.
As a Senior Cloud Support Engineer at Thought Machine, you’re stepping into a senior technical role that goes well beyond incident response. At this level, you’re expected to own, influence and elevate how we deliver support globally, across both our hosted SaaS product.
Cloud Support Engineer in London employer: Thought Machine
Thought Machine is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a focus on employee growth, the company provides ample opportunities for professional development while ensuring a healthy work-life balance through flexible working hours and comprehensive benefits. Located in the UK, Thought Machine stands out for its commitment to empowering engineers to work closely with clients, making a tangible impact in the cloud technology space.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Thought Machine on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini-project or case study related to cloud support. This will not only demonstrate your expertise but also your passion for the role.
✨Tip Number 3
Be ready for the interview! Research common cloud support scenarios and think about how you'd tackle them. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Cloud Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Support Engineer role. Highlight relevant experience and skills that align with our mission to rid banks of legacy technology. We want to see how you can contribute to our innovative culture!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about modern banking and how your background makes you a great fit for Thought Machine. Keep it engaging and personal – we love a good story!
Showcase Your Technical Skills:As a Cloud Support Engineer, your technical prowess is key. Be sure to include specific examples of your cloud experience and problem-solving abilities in your application. We’re looking for those who can elevate our support globally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Thought Machine
✨Know Your Cloud Stuff
Make sure you brush up on your cloud technologies, especially those relevant to Thought Machine's products. Familiarise yourself with SaaS models and be ready to discuss how you've tackled cloud-related challenges in the past.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking.
✨Understand Their Culture
Research Thought Machine’s workplace culture and values. Be ready to discuss how you can contribute to their fun and innovative environment, as well as how you align with their mission to rid banks of legacy technology.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their future projects, team dynamics, or how they measure success in the Cloud Support Engineer position. This shows you're genuinely interested and engaged.
