Account Director in London

Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn.

We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We’re regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry’s most generous employee share package.

Responsibilities

• Develop and execute annual account plans aligned with Thought Machine and client strategic priorities, ensuring stakeholder buy-in and adapting plans as needed.
• Establish and nurture trusted advisor relationships with key account business, technology and operations stakeholders and executive sponsors, serving as a key point of contact between the client and Thought Machine.
• Collaborate closely with internal teams to ensure exceptional client satisfaction and successful project delivery.
• Provide clear and regular updates on initiative progress to both internal and external stakeholders.
• Monitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth through proactive account management.
• Coordinate with the bank’s delivery partners to consistently exceed service expectations.
• Assist clients in crafting internal and external communications, including system demonstrations, presentations, workshops, and business case development.

Requirements

• Proven track record in enhancing client engagement, driving revenue growth, and identifying new opportunities within existing accounts.
• Strong ability to build and maintain deep client relationships, including experience managing high-level stakeholders up to executive level.
• Comprehensive understanding of banking organisations, their cultures, markets, and operational dynamics.
• Previous involvement in technology transformation projects within financial institutions, coupled with experience in relationship or account management.
• Familiarity with Vault Core technology and associated concepts to effectively engage with clients.
• Knowledge of financial products and key business metrics within banking (e.g., cost-income ratios, net interest margin).
• Experience managing multiple projects simultaneously with meticulous attention to detail.
• Excellent negotiation, verbal, and written communication skills.

Benefits

• Highly competitive salary
• Pension plan (match up to 5%)
• Life insurance - three times annual salary
• Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays
• Flexible working hours
• Cycle-to-work scheme
• Electric car scheme
• Season ticket loan
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine
• All the latest tech you need
• Start the day properly with fresh fruit and cereals
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
• Two charity days a year
• Weekly food pop-up

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn’t accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.