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- Tasks: Manage client relationships and ensure satisfaction through effective communication and support.
- Company: Join Thought Machine, a leading fintech innovator transforming banking technology globally.
- Benefits: Enjoy competitive salary, diverse work culture, and opportunities for learning and growth.
- Why this job: Be part of a top-rated workplace with a mission to revolutionise banking and make an impact.
- Qualifications: 5+ years in customer-facing roles, strong communication skills, and knowledge of banking/finance required.
- Other info: Work with diverse teams and engage with industry leaders in a dynamic environment.
The predicted salary is between 43200 - 72000 £ per year.
Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. We are seeking great people to build innovative technology for the industry. We have grown rapidly, expanding to over 550 employees across London, New York, Singapore, and Sydney. With more than $500m raised and a valuation of $2.7bn, our investors include Molten Ventures, Eurazeo, and JPMorgan Chase, among others. Our culture fosters excellent work and fun, recognized as a top UK fintech workplace with high Glassdoor ratings and industry awards for innovation and growth.
The Customer Success Manager (CSM) will work closely with senior stakeholders to deliver exceptional service to clients, focusing on post-sales relationship management. This role emphasizes understanding client needs, matching them with Thought Machine solutions, and ensuring customer satisfaction through stakeholder engagement and technical knowledge. You will engage with diverse groups, including enterprise executives, fintech founders, and cross-functional teams, to build trust and drive success.
Duties include:
- Act as a liaison between clients and internal teams, streamlining collaboration.
- Develop strategic relationships and understand client infrastructure to facilitate support.
- Guide clients on product use, escalate issues, and coordinate with support teams.
- Lead operational reviews and maintain client health metrics.
Requirements:
- Strong customer management skills and experience in success or account management.
- Knowledge of banking/finance and experience with executive stakeholders.
- At least five years in a customer-facing role, with collaboration across business units.
- Technical familiarity with cloud providers, microservice architectures, and related technologies.
- Excellent communication, problem-solving, and adaptability skills.
- Understanding of software engineering, ITIL, cloud-native applications, and support escalation processes.
We offer a competitive salary, benefits, and a vibrant work environment encouraging learning and diversity.
Client Success Manager employer: Thought Machine
Contact Detail:
Thought Machine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with Thought Machine's products and services. Understanding their core and payments technology will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions with hiring managers.
✨Tip Number 3
Prepare to discuss your experience with customer management and how you've successfully handled client relationships in the past. Be ready to share specific examples that highlight your problem-solving skills and adaptability.
✨Tip Number 4
Stay updated on trends in the fintech industry, especially regarding cloud technology and banking solutions. This knowledge will help you engage in meaningful conversations with stakeholders and showcase your expertise during the interview process.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or account management. Emphasise your skills in managing client relationships and any technical knowledge related to cloud technology and banking.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the fintech industry and Thought Machine's mission. Discuss how your background aligns with their goals and how you can contribute to enhancing client satisfaction.
Showcase Relevant Experience: When detailing your work history, focus on specific achievements in previous roles that demonstrate your ability to manage client relationships and solve problems effectively. Use metrics where possible to quantify your success.
Prepare for Technical Questions: Given the technical nature of the role, be ready to discuss your familiarity with cloud providers, microservice architectures, and software engineering concepts. This will show your capability to engage with clients on a technical level.
How to prepare for a job interview at Thought Machine
✨Research Thought Machine
Before your interview, take the time to understand Thought Machine's mission and values. Familiarise yourself with their technology and recent developments in the fintech space. This will not only show your genuine interest but also help you align your answers with their goals.
✨Demonstrate Customer Management Skills
Prepare examples from your past experiences that highlight your customer management skills. Be ready to discuss how you've successfully built relationships with clients and resolved issues, especially in a technical context. This is crucial for a role focused on post-sales relationship management.
✨Showcase Technical Knowledge
Since the role requires familiarity with cloud providers and microservice architectures, brush up on these topics. Be prepared to discuss how your technical background can help you guide clients effectively and troubleshoot any issues they may face.
✨Engage with Stakeholder Scenarios
Think of scenarios where you've had to engage with diverse stakeholders, such as enterprise executives or cross-functional teams. Prepare to share how you navigated these interactions, built trust, and drove success, as this will be key in your role as a Client Success Manager.
