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For Companies At a Glance
- Tasks: Manage client service operations and improve processes across global teams.
- Company: Join Thought Machine, a fast-growing fintech innovator transforming banking technology.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Why this job: Be part of a mission-driven team that values innovation and collaboration in a global context.
- Qualifications: Experience with remote teams and strong relationship management skills are essential.
- Other info: Ideal for detail-oriented individuals eager to thrive in a fast-paced, tech-focused environment.
The predicted salary is between 43200 - 72000 £ per year.
Role Overview
Thought Machine’s mission is to eliminate legacy technology in banking by developing modern, cloud-native core and payments technology. We are a rapidly growing company with over 550 employees across London, New York, Singapore, and Sydney, backed by significant funding and recognized for our innovative culture and rapid growth.
As a Client Services Operations Manager, based in London, you will support the operational effectiveness of client service teams across APAC, AMER, and EMEA. The role involves collaborating with cross-functional teams, managing processes, and contributing to global operational improvements. It is suited for someone who thrives in a fast-paced, detail-oriented environment and seeks to understand service delivery, strategy, and execution in a global context.
Key Responsibilities
- Become proficient with internal tools such as Jira, Workday PSA, and Looker Studio, including configuration, support, training, and reporting.
- Ensure data quality and drive continuous process improvements.
- Support reporting and tracking of project activities and commercial metrics.
- Promote Client Services culture through communication channels and events.
Additional Duties
- Develop and maintain governance and documentation for Client Services.
- Coordinate global communication forums like All Hands and newsletters.
- Manage meeting coordination, action tracking, and stakeholder reporting.
- Support month-end activities, including financial reporting and resource forecasting.
- Contribute to process improvements, especially around data quality and cross-functional workflows.
Minimum Requirements
- Experience working with remote teams, ideally in Product or technology sectors.
- Proven ability to develop and improve processes for standardization and continuous improvement.
- Strong relationship management skills across global teams and stakeholders.
- Comfort operating within complex, international environments.
- Proficiency with spreadsheets, slides, and documents; experience with Salesforce, Workday, Jira, Looker Studio preferred.
- Excellent communication skills, collaborative mindset, and adaptability to change.
- Previous experience in project management, financial services, or banking is desirable.
- Educational background in Computer Science or related fields; internships or experience in fintech are a plus.
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Client Services Operations Manager employer: Thought Machine
Contact Detail:
Thought Machine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Operations Manager
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Jira, Workday PSA, and Looker Studio. Understanding how these platforms work will not only help you during the interview but also demonstrate your proactive approach to learning and adapting to the role.
✨Tip Number 2
Highlight any experience you have working with remote teams, especially in tech or product sectors. Share specific examples of how you've successfully collaborated across different time zones and cultures, as this is crucial for the Client Services Operations Manager role.
✨Tip Number 3
Prepare to discuss your process improvement experiences in detail. Think of specific instances where you've standardised processes or enhanced data quality, as these skills are essential for driving operational effectiveness in this position.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions. Whether it's during interviews or networking, demonstrating your ability to convey complex information simply will resonate well with the hiring team at Thought Machine.
We think you need these skills to ace Client Services Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Client Services Operations Manager.
Highlight Relevant Experience: Emphasise your experience working with remote teams and in technology sectors. Provide specific examples of how you've developed processes for standardisation and continuous improvement, as these are crucial for this position.
Showcase Communication Skills: Since excellent communication is vital for this role, ensure your application reflects your ability to manage relationships across global teams. Use clear and concise language, and consider including examples of successful collaboration.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Mention any familiarity with tools like Jira, Workday, and Looker Studio, as well as your adaptability to fast-paced environments.
How to prepare for a job interview at Thought Machine
✨Know Your Tools
Familiarise yourself with the internal tools mentioned in the job description, such as Jira, Workday PSA, and Looker Studio. Being able to discuss your experience or knowledge of these tools will show that you're prepared and understand the operational needs of the role.
✨Demonstrate Process Improvement Skills
Prepare examples of how you've developed or improved processes in previous roles. Highlight your ability to drive continuous improvement and standardisation, as this is crucial for the Client Services Operations Manager position.
✨Showcase Relationship Management
Be ready to discuss your experience working with remote teams and managing relationships across global stakeholders. This role requires strong interpersonal skills, so share specific instances where you successfully navigated complex team dynamics.
✨Communicate Effectively
Since excellent communication skills are essential, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would promote a positive Client Services culture and coordinate global communication forums.
