At a Glance
- Tasks: Keep customers happy and manage product moderation with a positive, solution-oriented mindset.
- Company: Join thortful, a vibrant online greetings card marketplace with a mission to challenge the generic.
- Benefits: Enjoy hybrid working, flexi-time, 25 days leave, private health insurance, and personal development coaching.
- Other info: Embrace a culture of learning and growth with excellent career opportunities.
- Why this job: Make a real impact in a creative environment that values originality and collaboration.
- Qualifications: Empathetic communicator with attention to detail and a proactive approach.
The predicted salary is between 22950 - 28050 £ per year.
Join the rebellion against bland.
We’re on a mission to rid the world of generic sentiment.
To make it more thortful. One brilliantly specific card at a time.
Rulebook? Shmulebook.
We’re not looking for followers.
We’re looking for smart, opinionated, high-performing humans who challenge the status quo. Kindly.
People who
- Back themselves.
- Push ideas further.
- Take smart risks (not reckless ones).
- Have strong opinions, lightly held.
- And are, crucially, good to work with. (No brilliant jerks. Life’s too short.)
We’re transforming a category. That takes ambition, focus and character.
If you want to hide in the middle, we’re not your people.
If you want to help shape what comes next, pull up a chair.
Who we are
We’re thortful, an online greetings card marketplace powered by 6,000+ independent creators.
With 85,000+ brilliantly original cards (and some properly good gifts), we help people find that “so us” connection, from milestone birthdays to “congrats on the boob job” moments.
We’re not just another disruptor (ugh).
We actually mean it.
- We back real humans
- Every sale puts real money into the pockets of independent creators.
- Born in Sheffield
- Our print-on-demand model means no warehouses full of waste. Every card, like Sean Bean, is born in Sheffield.
- Recyclable as standard
- 100% recyclable. Even though they’re good enough to frame.
- Vegan inks
- Because David Attenborough raised us better than that.
- Carbon-conscious
- Through our sustainability partner Ecologi, we’ve funded 4,450 trees and avoided 630.04 tonnes of CO₂e. We also use lower-carbon delivery partners, including DPD and Royal Mail.
We care about people.
We care about purpose.
We care about proper lovely bits of folded paper.
Who we’re looking for
The challengers.
The smart risk‑takers.
The go‑getters who know progress beats perfection.
The ones who’d rather ask “why not?” than “are we allowed?”
Who speak up with honesty, clarity and kindness.
Who do what they say they’re going to do.
Brave and thoughtful.
Ambitious but decent.
Fearlessly original. Endlessly curious.
Collaborative. Low ego. High standards.
If you’re tired of being a cog in a faceless machine and want to actually make a dent, we should talk.
Let’s make the world more thortful.
The role
- Customer Happiness - 3 days/week
- Keeping our customers happy across all our channels (email, phone, chat, Whats App, and social media) with warmth, speed, and real problem-solving flair.
- Working collaboratively with your Customer Happiness teammates to troubleshoot trickier queries and share support.
- Liaising directly with our Sheffield print partners and suppliers to manage orders and fix any supply chain hiccups.
- Partnering with our tech team to report system bugs and suggest slick product improvements.
- Speaking up and sharing your ideas to help us continuously improve how we serve our customers.
- Learning, growing, and building a deep understanding of what makes our customer community tick.
- Moderation Admin - 1 day/week
- Keeping our catalogue accurate and up to date, supporting the moderation team with the day-to-day admin that keeps things running smoothly.
- Reviewing titles, descriptions, and tags on products, with a sharp eye for detail to make sure everything's correctly merchandised.
Who you are
- A challenger. A smart risk‑taker. Someone who’d rather ask “why not?” than “am I allowed?”
- You bring a positive, solution-oriented mindset and thrive in a fast-paced environment.
- You are an empathetic communicator who genuinely cares about stepping into the customer’s shoes.
- You have fantastic attention to detail and can think on your feet when handling unpredictable issues.
- You’re organised, proactive, and happy working both independently and as part of a close-knit team.
- You hold yourself to high standards, maintain a healthy sense of humor, and bring low ego to your work.
- You care deeply about our mission to rid the world of generic, Hallmark-style sentiment.
- The logistical bits
Hours
30 hours per week across 4 days (Monday–Thursday including bank holidays); 7.5-hour shift rota with variable start times between 8:30 and 9:30.
Paid overtime is required during our major occasion peaks.
Location
Hybrid working model with options for flexi-time; Wednesday and Thursday in person.
Fixed Term Contract
- 10 months
- Some of the thortful perks
- Hybrid working model
- Flexi time
- One work from anywhere week per quarter
- 25 days annual leave plus bank holidays (increasing with length of service)
- Private health insurance with Vitality
- Life Assurance
- Sanctus coaching for personal and professional development
- thortful credits worth £300 per year
- A minimum of 4 learning and development days per year
- Departmental learning and development budget
- Cycle to work scheme and interest free travel loan
- Salary Exchange Pension
- Staff discounts and employee referral scheme
- Regular team socials
- Enhanced parental leave (subject to length of service)
- Birthday wheel of thortune
Excited about this role but worried that you don’t meet all the criteria?
As with our creative marketplace, we’re after voices from all different walks of life who are united by a truly thortful outlook on life.
So if your past experience doesn't perfectly align to the job description, apply anyway!
Even if we haven’t considered it, your work history could still be ideal for this role, or maybe suit another elsewhere in our team.
If you might need some adjustments, feel free to reach out to us so we can help you get the most out of your application.
Customer Happiness & Moderation Admin Assistant (10 Month FTC) in Slough employer: thortful
At thortful, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our FP&A Analyst role not only offers flexible hours but also provides significant opportunities for personal and professional growth, allowing you to make a meaningful impact on our financial strategies. Join us in a dynamic environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness & Moderation Admin Assistant (10 Month FTC) in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at thortful. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like thortful before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Happiness & Moderation Admin Assistant (10 Month FTC) in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to thortful:Your cover letter is your chance to shine! Tell us why you want to work at thortful specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at thortful!
How to prepare for a job interview at thortful
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
