At a Glance
- Tasks: Keep customers happy and manage product moderation with a creative twist.
- Company: Join thortful, a vibrant online greetings card marketplace.
- Benefits: Enjoy hybrid working, flexi-time, and generous annual leave.
- Other info: Embrace a fun, collaborative culture with opportunities for personal growth.
- Why this job: Make a real impact in a mission-driven company that values originality.
- Qualifications: Empathetic communicator with attention to detail and a proactive mindset.
The predicted salary is between 22950 - 28050 £ per year.
Join the rebellion against bland.
We're on a mission to rid the world of generic sentiment.
To make it more thortful. One brilliantly specific card at a time.
Rulebook? Shmulebook.
We're not looking for followers.
We're looking for smart, opinionated, high-performing humans who challenge the status quo. Kindly.
People who
- Back themselves.
- Push ideas further.
- Take smart risks (not reckless ones).
- Have strong opinions, lightly held.
- And are, crucially, good to work with. (No brilliant jerks. Life's too short.)
We're transforming a category. That takes ambition, focus and character.
If you want to hide in the middle, we're not your people.
If you want to help shape what comes next, pull up a chair.
Who we are
We're thortful, an online greetings card marketplace powered by 6,000+ independent creators.
With 85,000+ brilliantly original cards (and some properly good gifts), we help people find that "so us" connection, from milestone birthdays to "congrats on the boob job" moments.
We're not just another disruptor (ugh).
We actually mean it.
- We back real humans – Every sale puts real money into the pockets of independent creators.
- Born in Sheffield – Our print-on-demand model means no warehouses full of waste. Every card, like Sean Bean, is born in Sheffield.
- Recyclable as standard – 100% recyclable. Even though they're good enough to frame.
- Vegan inks – Because David Attenborough raised us better than that.
- Carbon-conscious – Through our sustainability partner Ecologi, we've funded 4,450 trees and avoided 630.04 tonnes of CO2e.
We also use lower-carbon delivery partners, including DPD and Royal Mail.
We care about people.
We care about purpose.
We care about proper lovely bits of folded paper.
Who we're looking for
The challengers.
The smart risk‐takers.
The go‐getters who know progress beats perfection.
The ones who'd rather ask "why not?" than "are we allowed?"
Who speak up with honesty, clarity and kindness.
Who do what they say they're going to do.
Brave and thoughtful.
Ambitious but decent.
Fearlessly original. Endlessly curious.
Collaborative. Low ego. High standards.
If you're tired of being a cog in a faceless machine and want to actually make a dent, we should talk.
Let's make the world more thortful.
The role
- Customer Happiness - 3 days/week
- Keeping our customers happy across all our channels (email, phone, chat, Whats App, and social media) with warmth, speed, and real problem-solving flair.
- Working collaboratively with your Customer Happiness teammates to troubleshoot trickier queries and share support.
- Liaising directly with our Sheffield print partners and suppliers to manage orders and fix any supply chain hiccups.
- Partnering with our tech team to report system bugs and suggest slick product improvements.
- Speaking up and sharing your ideas to help us continuously improve how we serve our customers.
- Learning, growing, and building a deep understanding of what makes our customer community tick.
- Moderation Admin - 1 day/week
- Keeping our catalogue accurate and up to date, supporting the moderation team with the day-to-day admin that keeps things running smoothly.
- Reviewing titles, descriptions, and tags on products, with a sharp eye for detail to make sure everything's correctly merchandised.
Who you are
- A challenger. A smart risk‐taker. Someone who'd rather ask "why not?" than "am I allowed?"
- You bring a positive, solution-oriented mindset and thrive in a fast-paced environment.
- You are an empathetic communicator who genuinely cares about stepping into the customer's shoes.
- You have fantastic attention to detail and can think on your feet when handling unpredictable issues.
- You're organised, proactive, and happy working both independently and as part of a close-knit team.
- You hold yourself to high standards, maintain a healthy sense of humor, and bring low ego to your work.
- You care deeply about our mission to rid the world of generic, Hallmark-style sentiment.
- The logistical bits
- Hours: 30 hours per week across 4 days (Monday–Thursday including bank holidays); 7.5-hour shift rota with variable start times between 8:30 and 9:30.
Paid overtime is required during our major occasion peaks.
- Location: Hybrid working model with options for flexi-time; Wednesday and Thursday in person.
- Fixed Term Contract: 10 months
- Some of the thortful perks
- Hybrid working model
- Flexi time
- One work from anywhere week per quarter
- 25 days annual leave plus bank holidays (increasing with length of service)
- Private health insurance with Vitality
- Life Assurance
- Sanctus coaching for personal and professional development
- thortful credits worth £300 per year
- A minimum of 4 learning and development days per year
- Departmental learning and development budget
- Cycle to work scheme and interest free travel loan
- Salary Exchange Pension
- Staff discounts and employee referral scheme
- Regular team socials
- Enhanced parental leave (subject to length of service)
- Birthday wheel of thortune
Excited about this role but worried that you don't meet all the criteria?
As with our creative marketplace, we're after voices from all different walks of life who are united by a truly thortful outlook on life.
So if your past experience doesn't perfectly align to the job description, apply anyway!
Even if we haven't considered it, your work history could still be ideal for this role, or maybe suit another elsewhere in our team.
If you might need some adjustments, feel free to reach out to us so we can help you get the most out of your application.
Customer Happiness & Moderation Admin Assistant (10 Month FTC) in London employer: thortful
At thortful, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our FP&A Analyst role not only offers flexible hours but also provides significant opportunities for personal and professional growth, allowing you to make a meaningful impact on our financial strategies. Join us in a dynamic environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness & Moderation Admin Assistant (10 Month FTC) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like thortful.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like thortful. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Happiness & Moderation Admin Assistant (10 Month FTC) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to thortful.
How to prepare for a job interview at thortful
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in thortful's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services thortful offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
