At a Glance
- Tasks: Manage guest feedback and provide top-notch customer service in a hybrid role.
- Company: Join the exciting team at Thorpe Park Resort, where fun meets professionalism.
- Benefits: Enjoy 20 free Merlin Attraction tickets, staff discounts, and ongoing training.
- Other info: Flexible working environment with opportunities for growth and development.
- Why this job: Make a real difference in guest experiences while developing your skills.
- Qualifications: Strong communication skills and experience with escalated complaints required.
The predicted salary is between 26700 - 26700 € per year.
Thorpe Park Resort is seeking a full-time Contact Centre Feedback Advisor to manage guest feedback and provide exceptional customer service. This role is hybrid, requiring effective communication and a commitment to resolving guest issues empathetically.
The successful candidate should be well-organized, have experience with escalated complaints, and be proficient in using Contact Centre software.
Benefits include:
- 20 free Merlin Attraction tickets
- Staff discounts
- Ongoing training opportunities
Salary is £12.80 per hour.
Guest Experience & Feedback Advisor (Hybrid) in Surrey employer: Thorpe Park Resort
At Thorpe Park Resort, we pride ourselves on being an exceptional employer that values our team members and their contributions. With a vibrant work culture that prioritises employee growth through ongoing training and development, we offer unique benefits such as 20 free Merlin Attraction tickets and generous staff discounts. Join us in creating memorable experiences for our guests while enjoying a supportive hybrid work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience & Feedback Advisor (Hybrid) in Surrey
✨Tip Number 1
Make sure you research Thorpe Park Resort and its values. Understanding their commitment to guest experience will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves managing guest feedback, being able to articulate your thoughts clearly and empathetically is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare examples of how you've handled escalated complaints in the past. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and customer service expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Experience & Feedback Advisor (Hybrid) in Surrey
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let us know why you’re excited about the role of Guest Experience & Feedback Advisor. Share any personal experiences or stories that highlight your commitment to providing exceptional customer service.
Highlight Relevant Experience:Make sure to mention any previous roles where you've dealt with escalated complaints or feedback. We want to see how your past experiences have prepared you for this position, so don’t hold back!
Be Clear and Organised:Since this role requires effective communication, ensure your application is well-structured and easy to read. Use bullet points if necessary, and keep your language clear and concise to make a great impression.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thorpe Park Resort
✨Know the Company Inside Out
Before your interview, make sure you research Thorpe Park Resort thoroughly. Understand their values, mission, and what makes them unique in the theme park industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Experience & Feedback Advisor, you'll need to demonstrate your ability to handle guest feedback with empathy. Prepare examples from your past experiences where you've successfully resolved complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Contact Centre Software
Since the role requires proficiency in Contact Centre software, brush up on any relevant tools you’ve used before. If you have experience with specific software, be ready to discuss how you utilised it to enhance customer interactions. If not, consider researching common platforms to show your willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
