At a Glance
- Tasks: Lead and train a team to deliver exceptional guest experiences on thrilling rides.
- Company: Join a fun and inclusive entertainment company with global attractions.
- Benefits: Monthly bonuses, discounts, free attraction tickets, and cinema perks.
- Other info: Flexible shifts and opportunities for career growth in a dynamic setting.
- Why this job: Be part of an exciting environment while developing your leadership skills.
- Qualifications: Experience in ride operations and a passion for guest service.
The predicted salary is between 27500 - 30000 € per year.
What you'll bring to the team
- Strong leadership skills with the ability to coach, motivate, and develop teams.
- Confident decision-making in fast-paced, high-pressure environments.
- A guest-focused approach, delivering excellent service and resolving issues effectively.
- Solid operational knowledge, including ride safety, compliance, and performance.
- Effective problem-solving skills with a proactive mindset.
- Strong communication and teamwork abilities across departments.
- Experience in training and assessing team members to high standards.
- Flexibility to support varying shifts and operational demands.
- A strong commitment to health & safety and promoting a culture of compliance.
- Alignment with company values, contributing to a positive and inclusive team environment.
Qualifications & Experience
- Experience in ride operations or a similar operational environment.
- Previous supervisory or senior team experience.
- Experience delivering training and supporting team development.
- Good understanding of health & safety practices and emergency procedures.
- Experience handling guest queries or escalations.
- Familiarity with compliance systems (e.g. Sterling) is desirable.
- Ability to operate across multiple rides/zones, including evacuation procedures.
- Basic administrative skills, including maintaining records and performance logs.
Benefits
- Monthly Bonus based on guest satisfaction.
- 25% discount in our retail shops and restaurants and 40% off LEGO online.
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Discounted rates at Merlin hotels all over the world.
- Employee pricing up to 55% off cinema tickets.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.21/Hr.
Senior Ride Operator & Trainer employer: Thorpe Park Resort
Join our dynamic team as a Senior Ride Operator & Trainer, where you'll thrive in a vibrant work culture that prioritises guest satisfaction and employee development. With competitive benefits like a monthly bonus based on guest feedback, discounts at our retail shops and restaurants, and the Merlin Magic Pass for free access to attractions worldwide, we are committed to fostering a supportive environment that encourages growth and teamwork. Located in a thrilling entertainment setting, this role offers you the chance to make a meaningful impact while enjoying unique perks and opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ride Operator & Trainer
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and employees. This will help you align your answers with their values during the interview.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or motivated a team. Be ready to share how you handled challenges in high-pressure situations, as this will show your decision-making skills.
✨Tip Number 3
Don’t forget to highlight your guest-focused approach. Prepare to discuss how you've resolved guest issues effectively in the past. This will demonstrate your commitment to excellent service, which is key for this role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team. Good luck!
We think you need these skills to ace Senior Ride Operator & Trainer
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your strong leadership skills in your application. We want to see how you've coached and motivated teams in the past, so share specific examples that demonstrate your ability to develop others.
Be Guest-Focused:Since this role is all about delivering excellent service, let us know how you've handled guest queries or resolved issues effectively. A guest-focused approach is key, so don’t hold back on those stories!
Demonstrate Your Operational Knowledge:We’re looking for solid operational knowledge, especially around ride safety and compliance. Make sure to mention any relevant experience you have in these areas, as it’ll show us you’re ready to hit the ground running.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into the process. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Thorpe Park Resort
✨Show Your Leadership Skills
Make sure to highlight your leadership experience during the interview. Share specific examples of how you've coached and motivated teams in the past, especially in high-pressure situations. This will demonstrate your ability to lead effectively.
✨Demonstrate Guest-Focused Service
Prepare to discuss how you’ve handled guest queries or escalations before. Think of a time when you resolved an issue effectively and how that contributed to guest satisfaction. This aligns perfectly with the company’s focus on delivering excellent service.
✨Know Your Safety Protocols
Brush up on your knowledge of health and safety practices, as well as emergency procedures related to ride operations. Being able to confidently discuss these topics will show your commitment to safety and compliance, which is crucial for this role.
✨Be Ready to Talk Training Experience
Since training and assessing team members is a key part of the job, come prepared with examples of how you've successfully trained others. Discuss your approach to developing team skills and maintaining high standards, as this will resonate well with the interviewers.
