At a Glance
- Tasks: Lead and train a team to deliver unforgettable guest experiences at Thorpe Park.
- Company: Join the exciting team at Thorpe Park Resort, a leader in leisure and entertainment.
- Benefits: Competitive pay, discounts on shopping and dining, plus free tickets for friends and family.
- Other info: Ongoing training opportunities and a commitment to your personal development.
- Why this job: Be part of a fun environment where you can develop your leadership skills and make a difference.
- Qualifications: Experience in leading teams and a passion for exceptional customer service.
The predicted salary is between 13.21 - 13.21 £ per hour.
- What you'll bring to the team
- Join Thorpe Park Resort as a
Senior Ride Operator & Trainer , where you'll help deliver safe, efficient, and memorable guest experiences while supporting the development of our Ride Operations team.
This is an exciting opportunity for an experienced operator with a passion for leadership, training, and maintaining high operational standards in a fast-paced environment.
- Previous experience within Ride Operations, attractions, leisure, hospitality, or a similar operational environment.
- Strong leadership skills with the ability to coach, train, and motivate team members to achieve high standards.
- A passion for delivering exceptional guest experiences and confidently resolving guest issues when they arise.
- A proactive approach to safety, with a strong understanding of the importance of compliance and operational procedures.
- The ability to support daily attraction operations, monitor performance, and assist in maintaining efficient ride throughput.
- Confidence in carrying out assessments, providing feedback, and supporting the ongoing development of colleagues.
- Excellent communication and relationship-building skills, with the ability to work collaboratively across departments.
- Strong problem-solving skills and the ability to remain calm under pressure in a fast-paced environment.
- A flexible and adaptable approach, with a willingness to support operational needs across the wider resort.
- A commitment to continuous improvement, taking ownership of tasks and driving high standards across the team.
Qualifications & Experience
- Previous experience leading, supervising, or mentoring a team.
- Experience delivering training, coaching, or assessing team members.
- Strong customer service experience within a guest-facing environment.
- Understanding of health and safety responsibilities within an operational setting.
- Experience managing operational challenges and making decisions in a fast-paced environment.
- Strong organisational, communication, and interpersonal skills.
- Experience dealing with guest feedback and escalations is desirable.
- A genuine passion for developing people and delivering operational excellence.
Benefits
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments. biz and one of the team will get back to you as soon as possible.
Pay Range
Senior Ride Operator and Trainer employer: Thorpe Park Resort
Thorpe Park Resort in Chertsey is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Employees benefit from ongoing training opportunities and discounts, ensuring both personal and professional growth in a dynamic environment dedicated to creating unforgettable experiences. Join us to be part of a team that values safety and innovation while working in one of the UK's most exciting leisure destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ride Operator and Trainer
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thorpe Park Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thorpe Park Resort
Don't be shy about reaching out to Thorpe Park Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Ride Operator and Trainer
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thorpe Park Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thorpe Park Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
