At a Glance
- Tasks: Lead and train a team to deliver unforgettable guest experiences at Thorpe Park.
- Company: Join the exciting team at Thorpe Park Resort, a leader in leisure and entertainment.
- Benefits: Competitive pay, discounts on shopping and dining, plus free tickets for friends and family.
- Other info: Ongoing training opportunities and a commitment to your personal development.
- Why this job: Be part of a fun environment where you can develop your leadership skills and make a difference.
- Qualifications: Experience in leading teams and a passion for exceptional customer service.
The predicted salary is between 13.21 - 13.21 £ per hour.
- What you'll bring to the team
- Join Thorpe Park Resort as a
Senior Ride Operator & Trainer , where you'll help deliver safe, efficient, and memorable guest experiences while supporting the development of our Ride Operations team.
This is an exciting opportunity for an experienced operator with a passion for leadership, training, and maintaining high operational standards in a fast-paced environment.
- Previous experience within Ride Operations, attractions, leisure, hospitality, or a similar operational environment.
- Strong leadership skills with the ability to coach, train, and motivate team members to achieve high standards.
- A passion for delivering exceptional guest experiences and confidently resolving guest issues when they arise.
- A proactive approach to safety, with a strong understanding of the importance of compliance and operational procedures.
- The ability to support daily attraction operations, monitor performance, and assist in maintaining efficient ride throughput.
- Confidence in carrying out assessments, providing feedback, and supporting the ongoing development of colleagues.
- Excellent communication and relationship-building skills, with the ability to work collaboratively across departments.
- Strong problem-solving skills and the ability to remain calm under pressure in a fast-paced environment.
- A flexible and adaptable approach, with a willingness to support operational needs across the wider resort.
- A commitment to continuous improvement, taking ownership of tasks and driving high standards across the team.
Qualifications & Experience
- Previous experience leading, supervising, or mentoring a team.
- Experience delivering training, coaching, or assessing team members.
- Strong customer service experience within a guest-facing environment.
- Understanding of health and safety responsibilities within an operational setting.
- Experience managing operational challenges and making decisions in a fast-paced environment.
- Strong organisational, communication, and interpersonal skills.
- Experience dealing with guest feedback and escalations is desirable.
- A genuine passion for developing people and delivering operational excellence.
Benefits
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments. biz and one of the team will get back to you as soon as possible.
Pay Range
Senior Ride Operator and Trainer employer: Thorpe Park Resort
Thorpe Park Resort in Chertsey is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Employees benefit from ongoing training opportunities and discounts, ensuring both personal and professional growth in a dynamic environment dedicated to creating unforgettable experiences. Join us to be part of a team that values safety and innovation while working in one of the UK's most exciting leisure destinations.
