At a Glance
- Tasks: Deliver world-class customer service and maintain store presentation at Thorpe Park.
- Company: Join the fun team at Thorpe Park, where every day is an adventure!
- Benefits: Enjoy 20 free tickets, discounts, free bus, and ongoing training.
- Other info: Fortnightly pay and excellent career development opportunities await you!
- Why this job: Create memorable experiences for guests while working in a vibrant environment.
- Qualifications: Retail or leisure experience is a plus, but not essential.
The predicted salary is between 17640 - 17640 € per year.
To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this.
Develop in-depth product and park knowledge to become more informative to our guests both within units and on park.
Clear communication with team leaders and management with new ideas and suggestions to create a better work environment.
Comply with company policies in the completion of all necessary paperwork and cleaning schedules.
Working in Retail & Fastrack at Thorpe Park means creating lasting memories in an environment where no day is ever the same. We have a range of stores across the Resort, offering both team and independent working opportunities. You will be responsible for maintaining a high standard of presentation and cleanliness within the units, as well as delivering world class customer service to our guests.
Key Accountabilities- Assist the department in achieving agreed budgetary targets set through joint ownership of units alongside your team and managers.
- Provide world class customer service, creating memorable experiences for our guests.
- Support the department in delivering daily revenue targets.
- Ensure the stores always look well-presented and that processes are being followed correctly, allowing for a safe & successful environment.
Experience of Retail or Leisure environment is encouraged but not essential.
Benefits- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants.
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees.
- Fortnightly pay.
- Free staff parking.
- Ongoing training & development to have a longer-term career in Merlin.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay RangeFrom GBP £8.50/Hr.
Retail Host employer: Thorpe Park Resort
At Thorpe Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day brings new opportunities to create unforgettable experiences for our guests. With benefits like the Merlin Magic Pass, generous discounts, and ongoing training for career growth, our team members enjoy a supportive environment that values their contributions and fosters personal development. Join us in a dynamic setting where your passion for customer service can truly shine, all while working in a fun and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Host
✨Tip Number 1
Get to know the company inside out! Research Thorpe Park and its values so you can show off your knowledge during interviews. We want to see your passion for creating memorable experiences for guests!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different guest interactions. We love seeing candidates who can think on their feet and provide world-class service.
✨Tip Number 3
Network with current employees! If you know anyone working at Thorpe Park, reach out and ask about their experiences. They might share insider tips that could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to the magic at Thorpe Park!
We think you need these skills to ace Retail Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and retail.
Tailor Your Application:Make sure to tailor your application to the Retail Host role. Highlight any relevant experience or skills that align with our job description. We love seeing how you can contribute to creating memorable experiences for our guests!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the team at Thorpe Park.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Thorpe Park Resort
✨Know Your Stuff
Before the interview, make sure you brush up on your product and park knowledge. Being able to chat confidently about what the company offers will show that you're genuinely interested and ready to provide that world-class customer service.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you've gone above and beyond for a customer. Whether it’s in retail or any other setting, being able to share these stories will highlight your ability to create memorable experiences for guests.
✨Be a Team Player
Since this role involves working closely with others, be prepared to discuss how you collaborate with team members. Share instances where you’ve contributed ideas or helped improve the work environment, as this aligns with the company’s values.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. A neat and tidy appearance reflects the high standards expected in the retail environment, so dress smartly to show you’re serious about the role.
