At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth stay at Thorpe Park Cabins.
- Company: Join the fun team at Merlin Entertainment, known for creating magical experiences.
- Benefits: Enjoy 20 free attraction tickets, discounts, and ongoing training for career growth.
- Other info: Work in a dynamic environment with flexible hours and great perks!
- Why this job: Be the friendly face that creates unforgettable memories for guests every night.
- Qualifications: Must be friendly, customer-focused, and ready to handle guest needs with integrity.
The predicted salary is between 27400 - 27400 £ per year.
Be the welcoming face of Thorpe Park Cabins! As a Hotel Night Receptionist, you’ll make sure every guest enjoys a smooth, hassle-free stay. From checking guests in and out to serving in the Supplies Shop, you’ll keep standards high throughout the Cabins and help us meet key performance targets. Reporting to the Hotel Night Team Leaders, you’ll play a vital role in delivering exceptional service and creating memorable experiences for every guest.
Key Accountabilities
- Welcome and check guests in and out of the Cabins with efficiency and a friendly attitude.
- Keep the Cabins Shop fully stocked and ready for guests.
- Safely store luggage and deliver it to cabins for arriving guests.
- Ensure KPI surveys are completed by all departing guests.
- Maintain the highest standards by completing daily and weekly checklists in full.
- Clean all guest areas overnight so they’re ready for the next day’s operation.
- Handle guest feedback and resolve minor issues promptly and professionally.
- Show integrity and responsibility when managing guest property, following all procedures.
- Provide accurate information about their stay at Thorpe Park Cabins to enhance the guest experience.
Please note that due to the unsociable hours for this role, all applicants must be 18 or over.
Qualifications & Experience
- Friendly and approachable
- Exceptional customer service
- Enthusiastic about creating memorable experiences for our guests.
- Integrity with handling guests property
Additional Considerations
All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.21/Hr.
Hotel Night Receptionist employer: Thorpe Park Resort
At Thorpe Park Cabins, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Hotel Night Receptionist, you'll enjoy unique benefits such as the Merlin Magic Pass for free access to attractions, ongoing training for career advancement, and a supportive culture that prioritises employee well-being and development. Join us in delivering exceptional guest experiences while enjoying perks like discounts and free transport, making this an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thorpe Park Cabins. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create memorable experiences for guests.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you’re serious about the role and ready to represent Thorpe Park Cabins.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Hotel Night Receptionist
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love seeing how your background aligns with the role of Hotel Night Receptionist, so tailor your application to match what we’re looking for!
Keep It Clear and Concise:We appreciate a straightforward application. Keep your language clear and to the point, making it easy for us to see why you’d be a great fit for the team at Thorpe Park Cabins.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thorpe Park Resort
✨Show Your Friendly Side
As a Hotel Night Receptionist, your friendly and approachable nature is key. Make sure to smile and engage with the interviewer as if they were a guest. Practice some warm greetings and responses to common questions to showcase your customer service skills.
✨Know the Company
Familiarise yourself with Thorpe Park Cabins and its offerings. Understand their values and what makes them unique. This will help you answer questions more effectively and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions about handling guest feedback or resolving issues. Think of examples from past experiences where you’ve successfully managed similar situations. This will demonstrate your problem-solving skills and ability to maintain high standards.
✨Dress the Part
Even though it’s a night shift role, dressing smartly for the interview shows professionalism. Opt for a neat and tidy outfit that reflects the hospitality industry. It sets a positive tone and shows you take the opportunity seriously.
