At a Glance
- Tasks: Deliver excellent customer service and create memorable experiences for guests at THORPE PARK.
- Company: Join the fun team at THORPE PARK Resort, a leading entertainment destination.
- Benefits: Enjoy 20 free tickets, discounts, free bus, and ongoing training for career growth.
- Other info: Flexible hours with fortnightly pay and opportunities for personal development.
- Why this job: Be part of an exciting environment where you can make guests' days unforgettable.
- Qualifications: Motivated team player with strong interpersonal skills and problem-solving abilities.
The predicted salary is between 26800 - 26800 € per year.
You will be a part of the team which plays a pivotal role in delivering a safe and fun experience for millions of guests at THORPE PARK Resort. You will be in a front-line position providing excellent customer service whilst also delivering memorable experiences. You will assist in maintaining our high standards of presentation within our areas, by keeping them clean and tidy for our guests. In Front of House, your focus will be to ensure a smooth and seamless entry and exit for every guest that joins us at the resort. Through ensuring the efficient operation of the car park, assisting them with their tickets, as well as assisting with any Annual pass enquiries.
Job Purpose
- To ensure the seamless, smooth guest journey from their arrival onto the resort to their exit.
- Provide high level of customer service to our guests, in line with company values, ensuring targets are met.
- To assist with the department’s mission to achieve all Key Performance Indicator (KPI) targets set.
- Have an in-depth park knowledge to deliver the best possible information to our guests.
- Following all company policies, including health and safety.
- To achieve all sales and financial targets set by the business.
- To drive and focus on both Merlin Annual Pass and Local Annual Pass sales, upselling these products where possible and contributing towards the overall sales and targets of the products.
- Ensuring cleanliness targets are met by carrying out set cleaning rotas and undertaking ad-hoc cleaning when required.
Key Accountabilities
- Operations
- Ensuring a smooth Car Park operation, with all cars being parked safely and efficiently.
- Assisting the smooth and seamless entry and exit of resort for all guests.
- Take part in cleaning duties as described by the management team to ensure presentation is kept to required standard.
- Marketing
- To ensure all communication with employees and guests is always professional and as per training and brand guidelines.
- Have a strong knowledge of the products we sell and upsell them where appropriate.
- Financial
- Ensure all staff use company equipment appropriately and damage is minimised by following training and instruction.
- Use upselling skills to work towards hitting department set financial and sales targets.
- Ensure there is no stock wastage by following the training guidelines.
- People
- To communicate effectively with colleagues and guests ensuring there is a good level of rapport.
- Actively seek and help to promote a positive team culture within the Front of House team.
- Be a friendly approachable person when communicating with both Colleagues and Guests.
- Health & Safety
- To ensure that all Health & Safety Policies are followed to ensure safe working practice.
- To promote a safe working culture.
Qualifications & Experience
- High level of motivation both self and in a team.
- Team Player.
- Uphold required standards in fast-paced, dynamic environment.
- Interpersonal and relationship building skills within team and networking with other employees at the resort.
- Problem solving and decision-making techniques.
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants.
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees.
- Fortnightly pay.
- Free staff parking.
- Ongoing training & development to have a longer-term career in Merlin.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
GBP £12.92/Hr.
Front of House Assistant employer: Thorpe Park Resort
At THORPE PARK Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. Our Front of House Assistants enjoy a range of benefits including a Merlin Magic Pass for free entry to attractions, generous discounts, and ongoing training opportunities that pave the way for career advancement. Located in a dynamic environment, our team members contribute to creating unforgettable experiences for millions of guests while enjoying a supportive atmosphere that values their growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Get to know the company inside out! Research THORPE PARK Resort, its values, and what makes it tick. This way, when you chat with them, you can show off your knowledge and passion for creating memorable experiences for guests.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front of House Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on any updates or new roles that pop up. Let’s get you that Front of House gig!
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to create memorable experiences for guests in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Front of House Assistant role.
Demonstrate Team Spirit:Since teamwork is key in this role, share examples of how you've worked well with others. We love seeing candidates who can contribute to a positive team culture!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us at THORPE PARK Resort.
How to prepare for a job interview at Thorpe Park Resort
✨Know the Park Inside Out
Before your interview, make sure you have a solid understanding of THORPE PARK Resort. Familiarise yourself with the attractions, services, and any current promotions. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Front of House Assistant, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to the specific duties mentioned in the job description.
✨Demonstrate Team Spirit
This role requires a strong team player mentality. Be ready to discuss how you've worked effectively in teams before. Highlight any instances where you've contributed to a positive team culture or helped resolve conflicts, as this will resonate well with the interviewers.
✨Prepare for Health & Safety Questions
Given the importance of health and safety in this role, brush up on relevant policies and practices. Be prepared to discuss how you would ensure a safe environment for both guests and staff, as this shows your commitment to maintaining high standards.
