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- Tasks: Deliver unforgettable VIP experiences and manage exciting events at Thorpe Park.
- Company: Join the dynamic team at Thorpe Park, a leading entertainment destination.
- Benefits: Enjoy 20 free tickets, discounts, free bus service, and ongoing training.
- Why this job: Be a key player in creating memorable moments for our VIP guests.
- Qualifications: Must be 18+, confident communicator, and able to work at height.
- Other info: Flexible hours and opportunities for career growth in a fun environment.
The predicted salary is between 13 - 16 £ per hour.
We’re looking for a motivated and guest‑focused VIP & Events Lead to help deliver exceptional, memorable experiences for our VIP guests at Thorpe Park. This role combines both front-line and back-of-house responsibilities, ensuring our VIP products, events, and experience packages run smoothly from booking to visit completion. You’ll act as a key point of contact for guests, support the delivery of our VIP offerings, and regularly step into the VIP Duty Manager role. This is an exciting opportunity to help shape our premium experience products while upholding high standards of safety, guest service, and team engagement.
Key Responsibilities:
- Operations: Deliver seamless VIP journeys from booking through to on‑park experience. Host and deliver premium products including Coaster Climbs, Backstage Tours, VIP Entry Packages and Corporate Events. Communicate with guests by email and phone, managing bookings, enquiries, and daily scheduling. Maintain VIP areas and ensure all set‑ups are completed ahead of guest arrival. Support daily operations, stock checks, and admin tasks as needed. Act as VIP Duty Manager when required and support staffing levels in line with business needs. Identify operational improvements and propose solutions.
- Sales & Customer Experience: Act as a brand ambassador for VIP products, confidently upselling where appropriate. Support the department in achieving sales targets and positive guest feedback. Maintain strong knowledge of all VIP and event products.
- People & Team Support: Build strong rapport with guests and colleagues. Support with team coaching, engagement activities, and maintaining high presentation standards. Ensure all training, records, and People Portal documentation are up to date.
- Health & Safety: Follow and promote all Health & Safety policies and safe working practices. Complete safety checks, paperwork, and due diligence tasks within required timeframes. Support routine inspections and emergency procedure reviews.
Qualifications & Experience:
- Applicants must be confident working at height and able to safely participate in Coaster Climb activities as an essential requirement of the role.
- Confident communicator with strong interpersonal skills.
- Highly motivated, proactive, and able to work in a fast‑paced environment.
- Strong organisational skills and ability to take ownership of tasks.
- Good working knowledge of basic IT programmes.
- Previous people‑leading experience beneficial but not essential.
- Strong park knowledge or willingness to learn quickly.
- MUST be 18 or over.
All Merlin employees must adhere to company policies, maintain excellent safety standards, and follow training provided. This role requires flexibility, professionalism, and a genuine passion for delivering unforgettable guest experiences.
Benefits:
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants.
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees.
- Fortnightly pay.
- Free staff parking.
- Ongoing training & development to have a longer-term career in Merlin.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range GBP £13.00/Hr.
VIP & Events Lead in Chertsey employer: Thorpe Park Resort
Contact Detail:
Thorpe Park Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP & Events Lead in Chertsey
✨Tip Number 1
Get to know the company inside out! Research Thorpe Park and its VIP offerings. This way, when you chat with them, you can show off your knowledge and passion for creating unforgettable experiences.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where they might be. Building relationships can give you insider info and make you stand out when it comes to interviews.
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with VIP guests, being confident and articulate is key. Role-play common scenarios with friends to get comfortable before any interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Thorpe Park.
We think you need these skills to ace VIP & Events Lead in Chertsey
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating memorable experiences for guests. Share any relevant experiences where you've gone above and beyond to make someone's day special!
Be Clear and Concise: We love a well-structured application! Make sure to keep your language clear and to the point. Highlight your key skills and experiences that align with the VIP & Events Lead role without rambling on.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. Show us why you’re the perfect fit for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team at Thorpe Park!
How to prepare for a job interview at Thorpe Park Resort
✨Know Your VIP Products
Before the interview, make sure you have a solid understanding of the VIP offerings at Thorpe Park. Familiarise yourself with the Coaster Climbs, Backstage Tours, and VIP Entry Packages. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a VIP & Events Lead, you'll be the key point of contact for guests. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as managing bookings or handling guest enquiries, to demonstrate your communication prowess.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or events. Highlight how you prioritised responsibilities and ensured everything ran smoothly, which is crucial for delivering seamless VIP journeys.
✨Emphasise Your Team Spirit
Building rapport with both guests and colleagues is essential. Be ready to discuss how you've contributed to team dynamics in previous roles. Share specific instances where you supported team engagement activities or coached others, showcasing your ability to foster a positive work environment.