At a Glance
- Tasks: Lead and train teams to deliver exceptional guest experiences on rides.
- Company: Join a fun, inclusive environment at a leading entertainment company.
- Benefits: Monthly bonuses, discounts, free attraction tickets, and cinema perks.
- Other info: Flexible shifts with opportunities for career growth in a dynamic setting.
- Why this job: Make a difference in guest satisfaction while developing your leadership skills.
- Qualifications: Experience in ride operations and strong team training abilities.
The predicted salary is between 27500 - 30000 € per year.
What you'll bring to the team:
- Strong leadership skills with the ability to coach, motivate, and develop teams.
- Confident decision-making in fast-paced, high-pressure environments.
- A guest-focused approach, delivering excellent service and resolving issues effectively.
- Solid operational knowledge, including ride safety, compliance, and performance.
- Effective problem-solving skills with a proactive mindset.
- Strong communication and teamwork abilities across departments.
- Experience in training and assessing team members to high standards.
- Flexibility to support varying shifts and operational demands.
- A strong commitment to health & safety and promoting a culture of compliance.
- Alignment with company values, contributing to a positive and inclusive team environment.
Qualifications & Experience:
- Experience in ride operations or a similar operational environment.
- Previous supervisory or senior team experience.
- Experience delivering training and supporting team development.
- Good understanding of health & safety practices and emergency procedures.
- Experience handling guest queries or escalations.
- Familiarity with compliance systems (e.g. Sterling) is desirable.
- Ability to operate across multiple rides/zones, including evacuation procedures.
- Basic administrative skills, including maintaining records and performance logs.
Benefits:
- Monthly Bonus based on guest satisfaction.
- 25% discount in our retail shops and restaurants and 40% off LEGO online.
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Discounted rates at Merlin hotels all over the world.
- Employee pricing up to 55% off cinema tickets.
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.21/Hr.
Senior Ride Operator & Trainer in Chertsey employer: Thorpe Park Resort
Join our dynamic team as a Senior Ride Operator & Trainer, where you'll thrive in a vibrant work culture that prioritises guest satisfaction and employee development. With competitive benefits like a monthly bonus based on guest feedback, generous discounts at our retail shops and restaurants, and the Merlin Magic Pass for free access to attractions worldwide, we are committed to fostering a positive and inclusive environment that supports your growth and well-being. Experience the excitement of working in a fast-paced setting while making a meaningful impact on our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ride Operator & Trainer in Chertsey
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and guest service. We want you to showcase your problem-solving skills and how you handle high-pressure situations.
✨Tip Number 3
Show off your training experience! Be ready to discuss how you've developed teams in the past. We love candidates who can motivate and coach others to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who align with our values.
We think you need these skills to ace Senior Ride Operator & Trainer in Chertsey
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your strong leadership skills in your application. We want to see how you've coached and motivated teams in the past, so share specific examples that demonstrate your ability to develop others.
Be Guest-Focused:Since this role is all about delivering excellent service, don’t forget to mention your guest-focused approach. Talk about how you've resolved issues effectively and ensured a great experience for guests in previous roles.
Demonstrate Your Operational Knowledge:We’re looking for someone with solid operational knowledge, especially around ride safety and compliance. Include any relevant experience you have in these areas to show us you're the right fit for the job.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and get you into the process. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Thorpe Park Resort
✨Show Your Leadership Skills
Make sure to highlight your leadership experience during the interview. Share specific examples of how you've coached and motivated teams in the past, especially in high-pressure situations. This will demonstrate your ability to lead effectively in a fast-paced environment.
✨Emphasise Guest-Focused Service
Prepare to discuss your approach to guest service. Think of instances where you resolved issues effectively or went above and beyond for guests. This shows that you align with the company's values and are committed to delivering excellent service.
✨Demonstrate Problem-Solving Skills
Be ready to talk about challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive mindset and effective problem-solving abilities.
✨Know Your Health & Safety Practices
Brush up on health and safety regulations relevant to ride operations. Be prepared to discuss your understanding of compliance systems and emergency procedures. This knowledge is crucial for the role and will show that you're serious about promoting a culture of safety.
