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- Tasks: Lead ride operations, ensuring safety and guest satisfaction while training and mentoring your team.
- Company: Join a fun and dynamic resort known for its thrilling attractions and collaborative culture.
- Benefits: Enjoy monthly bonuses, discounts, free attraction tickets, and employee perks worldwide.
- Why this job: Be a key player in creating unforgettable experiences for guests while developing your leadership skills.
- Qualifications: Experience in operational roles, strong communication skills, and a passion for guest service.
- Other info: Flexible hours and opportunities for career growth in a vibrant environment.
The predicted salary is between 26000 - 27000 ÂŁ per year.
As a Senior Ride Operator and Trainer, you play a key role in delivering safe, efficient, and memorable attraction operations across the Resort. You will oversee the daily running of rides, ensuring full compliance with safety procedures, manufacturer guidelines, and company standards. A major part of the role involves supporting and developing the Ride Operations team through coaching, assessments, and structured training to ensure consistency and excellence across all zones.
You’ll act as a central point of escalation for operational issues and guest concerns, working proactively to maintain high throughput, strong guest satisfaction, and smooth queue management. Supporting ride evacuations, operating or hosting rides where required, and contributing to wider operational improvements will all form part of your essential day‑to‑day responsibilities.
Alongside operational leadership, your role will champion a positive, collaborative, and engaging team culture - promoting Merlin’s values, supporting team development, and ensuring all individuals are equipped to perform confidently and safely.
You bring strong leadership, operational confidence, and the ability to stay calm and decisive under pressure. With a guest‑first mindset, you’ll be able to resolve issues professionally and support the highest standards of service delivery. Your coaching skills and approachable nature enable you to train and mentor frontline colleagues, helping them grow, remain compliant, and feel supported throughout their development. You are proactive, solutions‑focused, and capable of adapting to changing priorities or operational demands.
Communication sits at the heart of what you do - you’ll build relationships across teams, share insights in daily briefings, and contribute to resort‑wide improvements. Above all, you consistently uphold Merlin’s core behaviours: owning your craft, working together, enjoying the ride, driving & discovering, and caring deeply about the wellbeing of both guests and colleagues.
Qualifications & Experience
- Strong background in operational roles, ideally within attractions, leisure, hospitality, or similar fast‑paced environments.
- Experience operating rides and following strict safety and compliance standards.
- Proven ability to coach, train, or mentor others.
- Confident decision‑maker with the ability to remain calm under pressure.
- Strong communication and interpersonal skills, able to engage with guests and team members across all levels.
- Understanding of health & safety regulations and emergency procedures.
- Ability to manage guest escalations professionally using guest recovery frameworks.
Desirable Skills & Attributes
- Experience conducting assessments or signing off team competencies.
- Familiarity with Merlin’s values and operational expectations.
- A collaborative mindset and willingness to support cross‑functional teams.
- Flexibility with working hours, operational needs, and supporting alternative shifts.
- Strong problem‑solving ability and a continuous improvement mindset.
Benefits
- Monthly Bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP ÂŁ12.58/Hr.
Senior Operator and Ride Trainer in Chertsey employer: Thorpe Park Resort
Contact Detail:
Thorpe Park Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operator and Ride Trainer in Chertsey
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Merlin's values and how they operate. This will help you connect with the team and show that you're not just a fit for the role, but for the whole vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your leadership skills and how you handle pressure, as these are key for the Senior Operator role.
✨Tip Number 3
Bring your A-game to the interview! Prepare examples of how you've coached or mentored others in the past. Highlight your problem-solving skills and how you've maintained guest satisfaction in tricky situations.
✨Tip Number 4
Don't forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Operator and Ride Trainer in Chertsey
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your background in operational roles, especially if you've worked in attractions or similar fast-paced environments. We want to see how your experience aligns with the role of Senior Ride Operator and Trainer!
Be Clear About Your Coaching Skills: Since this role involves training and mentoring, don’t forget to mention any previous coaching or training experience you have. We love seeing how you can help others grow and develop their skills!
Demonstrate Your Problem-Solving Ability: We’re looking for someone who can stay calm under pressure and handle guest escalations professionally. Share examples of how you've tackled challenges in the past to show us you're the right fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at Merlin.
How to prepare for a job interview at Thorpe Park Resort
✨Know Your Rides Inside Out
Make sure you’re familiar with the rides you'll be overseeing. Understand their operational procedures, safety protocols, and any recent updates or changes. This knowledge will not only impress your interviewers but also show that you’re proactive and detail-oriented.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully trained or mentored others in previous roles. Highlight specific situations where your coaching made a difference in team performance or guest satisfaction. This will demonstrate your leadership abilities and commitment to team development.
✨Stay Calm Under Pressure
Think of scenarios where you had to make quick decisions in high-pressure situations. Be ready to discuss how you handled those moments and what the outcomes were. This will showcase your ability to remain composed and effective, which is crucial for this role.
✨Emphasise Communication Skills
Communication is key in this role, so prepare to discuss how you build relationships with both guests and team members. Share examples of how you’ve effectively communicated during daily briefings or resolved guest concerns. This will highlight your interpersonal skills and alignment with the company’s values.