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- Tasks: Lead a team to deliver unforgettable guest experiences on iconic rides.
- Company: Join the fun at Merlin, where magic and excitement come alive!
- Benefits: Enjoy discounts, free tickets, and ongoing training opportunities.
- Why this job: Be part of a dynamic team creating memorable moments for guests.
- Qualifications: Experience in theme parks and strong teamwork skills are essential.
- Other info: Flexible hours and a vibrant work environment await you!
The predicted salary is between 13 - 16 £ per hour.
Location: Thorpe Park, Staines Road, Chertsey, Surrey, KT16 8PN
Hours: Full time fully flexible, any 5 days out of 7
Contract Type: Seasonal
We are recruiting for a Zonal Rides Lead to join our AWESOME Zonal Rides Team on a seasonal basis! As a Zonal Rides Lead at Thorpe Park, you will manage a team of front-line guest experience hosts, leading by example to ensure they are delivering the highest possible standards of guest interactions, along with full compliance with health and safety procedures and Merlin policies. The Zonal Lead will review and drive ride efficiency across some of our most iconic rides and attractions, such as Colossus, The Walking Dead: The Ride, The SWARM and Rush!
The Zonal Rides Lead will coach the front-line hosting team to continuously seek ways to enhance our guest experience, from monitoring and actioning the cleanliness of our queue lines, dynamically risk assessing our safety protocols, working with the Zonal Managers on ride throughput efficiency and ensuring all pre- and post-opening compliance is adhered to.
You will be an escalation point for any in the moment guest feedback, so must be confident to respond to guests in a respectful and resolution focussed mindset, with the ability to de-escalate a more formal interaction when required. Using the feedback you receive from our guests while out and about on the resort you will work with the wider resort to improve the overall guest satisfaction KPIs.
Qualifications & Experience
- Experience operating rides in a theme park environment is essential
- Previous experience in a customer-facing role, preferably within a theme park or similar environment is essential
- A strong focus on teamwork, reliability, and a positive attitude is essential
- Trusted advisor, capable of guiding and supporting colleagues with a hands-on approach
- Prior leadership experience is beneficial, this role is focused on being a dependable team player who can lead by example and ensure smooth day-to-day operations
- Adaptability and flexibility: Being open to adjusting or changing priorities and taking on ad hoc responsibilities as needed, while being willing to support the business with alternative shifts or varying working hours as required
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.00/Hr.
Seasonal Zonal Rides Lead in Chertsey employer: Thorpe Park Resort
Contact Detail:
Thorpe Park Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Zonal Rides Lead in Chertsey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Thorpe Park's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your guest interaction skills! Since you'll be dealing with guests directly, think of some scenarios where you might need to de-escalate a situation or enhance their experience. Role-playing with a friend can really help!
✨Tip Number 3
Show off your leadership skills! Even if you haven't been a formal leader before, think of times when you've guided or supported others. Share these examples during your interview to highlight your ability to lead by example.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining the Merlin family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Seasonal Zonal Rides Lead in Chertsey
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our Zonal Rides Team and making a difference in guest experiences.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles or theme parks. We love seeing how your background aligns with what we’re looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. A well-structured application helps us see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Thorpe Park Resort
✨Know the Rides Inside Out
Make sure you’re familiar with the rides you'll be overseeing, like Colossus and The SWARM. Research their features, safety protocols, and guest experiences. This knowledge will help you answer questions confidently and show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past, especially in high-pressure situations. Think about times when you’ve had to de-escalate conflicts or improve team performance. This will demonstrate your ability to lead by example and manage guest interactions effectively.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing priorities. Share specific instances where you’ve collaborated with others to enhance guest experiences or improved ride efficiency. This shows you’re a dependable team player, which is crucial for this role.
✨Prepare for Guest Interaction Scenarios
Anticipate questions about handling guest feedback and complaints. Think of examples where you’ve successfully resolved issues or improved customer satisfaction. This will highlight your customer service skills and your ability to maintain a positive atmosphere at the park.
