At a Glance
- Tasks: Deliver world-class customer service and create memorable experiences for guests.
- Company: Join the exciting team at Thorpe Park, where every day is unique!
- Benefits: Enjoy 20 free tickets, discounts, free bus, and ongoing training.
- Other info: Flexible roles with opportunities for career growth in a vibrant setting.
- Why this job: Be part of a fun environment and make lasting memories for guests.
- Qualifications: Retail or leisure experience is a plus, but not essential.
The predicted salary is between 17640 - 17640 £ per year.
What you'll bring to the team
Job Scope
To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this. Develop in-depth product and park knowledge to become more informative to our guests both within units and on park. Clear communication with team leaders and management with new ideas and suggestions to create a better work environment. Comply with company policies in the completion of all necessary paperwork and cleaning schedules.
Job Purpose
Working in Retail & Fastrack at Thorpe Park means creating lasting memories in an environment where no day is ever the same. We have a range of stores across the Resort, offering both team and independent working opportunities. You will be responsible for maintaining a high standard of presentation and cleanliness within the units, as well as delivering world class customer service to our guests.
Key Accountabilities
- Assist the department in achieving agreed budgetary targets set through joint ownership of units alongside your team and managers.
- Provide world class customer service, creating memorable experiences for our guests.
- Supporting the department in delivering daily revenue targets.
- Ensuring the stores always look well-presented and that processes are being followed correctly, allowing for a safe & successful environment.
Qualifications & Experience
Experience of Retail or Leisure environment is encouraged but not essential.
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants.
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees.
- Fortnightly pay.
- Free staff parking.
- Ongoing training & development to have a longer-term career in Merlin.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range From GBP £8.50/Hr.
Retail Host in Chertsey employer: Thorpe Park Resort
At Thorpe Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day brings new opportunities to create unforgettable experiences for our guests. With benefits like the Merlin Magic Pass, generous discounts, and ongoing training for career advancement, we ensure our Retail Hosts feel valued and supported in their roles. Join us in a dynamic environment that fosters teamwork and innovation, all while enjoying the thrill of working at one of the UK's top attractions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Host in Chertsey
✨Tip Number 1
Get to know the company! Research Thorpe Park and its values. When you walk in for an interview, show us that you understand what we stand for and how you can contribute to creating those memorable experiences for our guests.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different guest interactions. We want to see your personality shine through, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Dress to impress! Make sure you look presentable and professional when you come in for your interview. First impressions matter, and we want to see that you take pride in your appearance, just like we do with our stores.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick email thanking the team for their time. It shows enthusiasm and keeps you fresh in our minds as we make our decisions. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Retail Host in Chertsey
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Retail Host role. Highlight any relevant experience or skills that align with our values and the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Thorpe Park Resort
✨Know Your Stuff
Make sure you brush up on your product knowledge and the park itself. Guests will appreciate your insights, and it shows you're genuinely interested in the role. Familiarise yourself with the key attractions and any special events happening at Thorpe Park.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to create memorable experiences for customers. This is crucial for a Retail Host role, so be ready to share those stories!
✨Communicate Clearly
During the interview, practice clear and confident communication. Be open to sharing your ideas and suggestions for improving the work environment. This shows that you're a team player and willing to contribute positively to the team dynamics.
✨Dress to Impress
Since you'll be working in a retail environment, make sure to dress smartly and presentably for your interview. A neat appearance reflects your understanding of the importance of presentation in the role and sets a positive tone from the start.
