At a Glance
- Tasks: Support operational excellence and ensure safety at Thorpe Park Resort.
- Company: Join the fun team at Merlin, creators of unforgettable experiences.
- Benefits: Enjoy discounts on LEGO, free tickets, and ongoing training.
- Other info: Great career development opportunities in a vibrant workplace.
- Why this job: Be part of a dynamic environment where every day is an adventure.
- Qualifications: Experience in theme park operations and strong communication skills.
The predicted salary is between 13.8 - 13.8 £ per hour.
Location: Thorpe Park, Chertsey, KT16 8PN
Contract Type: Fixed Term Contract, Until 1st October 2027
Join the team behind the thrills at Thorpe Park Resort! At Merlin, we create extraordinary experiences that bring people together through play. At Thorpe Park Resort, that means record-breaking rollercoasters, unforgettable events and incredible moments that keep guests coming back for more.
We are looking for an Operations Associate to join our Operations Compliance & Improvement Team. Working closely with our Operations Specialists, you will play a key role in helping Thorpe Park Resort operate safely, efficiently and to the highest standards, supporting both our frontline teams and the experiences we create for our guests.
As an Operations Associate, you will support operational excellence across the Resort through compliance activities, investigations, operational support and continuous improvement initiatives. From facilitating Employee Relations processes and supporting operational teams with escalated issues, to maintaining key operational documentation and driving improvements in safety and efficiency, you will be a trusted partner to frontline teams and an important contributor to delivering exceptional experiences for both guests and colleagues.
If you are passionate about people, enjoy solving problems, and thrive in a fast-paced environment where no two days are the same, we would love to hear from you!
Qualifications & Experience
- Experience within theme park operations, operational management or a similar environment.
- Knowledge of HSG-175 and operational compliance requirements.
- Experience creating and maintaining operational documentation and procedures.
- Strong communication and relationship-building skills, with the confidence to work across a variety of teams.
- Excellent organisational skills and attention to detail.
- Experience supporting performance management, investigations or employee relations processes.
- Proficiency in Microsoft Office applications.
- A proactive, solution-focused approach with a passion for safety, continuous improvement and operational excellence.
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants.
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
- Ongoing training & development.
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.80/Hr.
Operations Associate in Chertsey employer: Thorpe Park Resort
Thorpe Park Resort in Chertsey is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Employees benefit from ongoing training opportunities and discounts, ensuring both personal and professional growth in a dynamic environment dedicated to creating unforgettable experiences. Join us to be part of a team that values safety and innovation while working in one of the UK's most exciting leisure destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate in Chertsey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thorpe Park Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thorpe Park Resort
Don't be shy about reaching out to Thorpe Park Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Associate in Chertsey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thorpe Park Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thorpe Park Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
