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- Tasks: Lead the night team, ensuring smooth guest check-ins and exceptional service.
- Company: Join the fun-loving team at Thorpe Park's Hotel Operations!
- Benefits: Enjoy discounts on LEGO, free attraction tickets, and ongoing training.
- Why this job: Be the face of unforgettable guest experiences in a vibrant environment.
- Qualifications: Experience in hotel operations and a passion for customer service.
- Other info: Perfect for those over 18 looking for a seasonal role with growth potential.
The predicted salary is between 13 - 16 £ per hour.
We are recruiting for a Hotel Night Team Leader to join our AWESOME Hotel Operations Team! As a Hotel Night Team Leader, you’ll be the welcoming face of the Thorpe Shark Cabins, ensuring every guest is checked in and out smoothly while delivering exceptional service throughout their stay. You’ll lead the night operation, supporting Night Porters and ensuring that every guest interaction reflects the high standards expected within the hotel.
A key part of your role involves maintaining the overall presentation and readiness of the Cabins. You’ll oversee overnight cleaning of guest areas, ensure supplies and stock in the Shark Supplies Shop are replenished, and manage luggage handling so guests’ belongings are stored and delivered correctly and safely. You will also ensure all rooms are allocated and prepared for the next day’s arrivals.
You will play an important role in capturing guest feedback by ensuring KPI surveys are completed on departure, and you’ll address any concerns or issues with confidence, integrity, and professionalism. Clear communication with all hotel stakeholders is essential, particularly when anything may impact the guest experience or the smooth running of operations.
Alongside operational duties, you’ll handle required reporting, ensuring information is completed accurately and shared with the right departments. You’ll also carry out people-management tasks for your direct reports, supporting their development and ensuring they are able to deliver consistently high service standards.
Qualifications & Experience- Proven experience in hotel front-office operations, ideally as a team or shift leader
- Friendly, approachable, and passionate about delivering memorable guest experiences
- Confident in providing exceptional customer service
- Experienced in people leadership or team supervision
- Able to handle guest feedback professionally and constructively
- Capable of thinking quickly and managing unexpected issues during department Duty Manager shifts
- Familiar with Opera, Visionline, Avius, and Accesso systems (desirable)
- Trustworthy and attentive when handling guest property
Due to the rostered hours for this role we can only accept applications from those candidates over the age of 18.
Benefits- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
- Ongoing training & development
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.00/Hr.
Hotel Night Team Leader in Chertsey employer: Thorpe Park Resort
Contact Detail:
Thorpe Park Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Team Leader in Chertsey
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and any quirks of the Thorpe Shark Cabins. This way, when you chat with guests or your team, you’ll sound like a pro and make a great impression.
✨Tip Number 2
Practice your people skills! As a Night Team Leader, you’ll be dealing with all sorts of guests and team members. Role-play common scenarios with friends or family to boost your confidence in handling feedback and unexpected issues.
✨Tip Number 3
Show off your leadership style! Think about how you can motivate and support your team during those late-night shifts. Share your ideas on how to keep morale high and ensure everyone is delivering top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our awesome team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Hotel Night Team Leader in Chertsey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in hotel operations. We’re looking for someone who can lead a team and deliver exceptional service, so give us examples of when you’ve done just that!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this awesome opportunity with our Hotel Operations Team.
How to prepare for a job interview at Thorpe Park Resort
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with the Thorpe Shark Cabins and the services they offer. Research their guest experience standards and think about how you can contribute to maintaining those high expectations. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Hotel Night Team Leader, you'll be managing a team. Prepare examples of how you've successfully led a team in the past, especially in high-pressure situations. Think about times when you’ve resolved conflicts or motivated your team to deliver exceptional service, as these stories will highlight your suitability for the role.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling guest feedback and unexpected issues. Think through scenarios where you had to deal with difficult guests or resolve complaints. Practising your responses will help you demonstrate your professionalism and ability to maintain a positive guest experience under pressure.
✨Communicate Clearly and Confidently
Effective communication is key in this role. During the interview, practice clear and concise answers. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experiences. This will help you articulate your thoughts and showcase your communication skills effectively.
