At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and keep the Cabins Shop stocked.
- Company: Join the fun team at Thorpe Park Cabins!
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training.
- Other info: Flexible hours with fortnightly pay and free staff parking.
- Why this job: Create memorable experiences for guests while working in a vibrant environment.
- Qualifications: Must be friendly, customer-focused, and 18 or over.
The predicted salary is between 27500 - 27500 £ per year.
Be the welcoming face of Thorpe Park Cabins! As a Hotel Night Receptionist, you’ll make sure every guest enjoys a smooth, hassle‑free stay. From checking guests in and out to serving in the Supplies Shop, you’ll keep standards high throughout the Cabins and help us meet key performance targets. Reporting to the Hotel Night Team Leaders, you’ll play a vital role in delivering exceptional service and creating memorable experiences for every guest.
Key Accountabilities
- Welcome and check guests in and out of the Cabins with efficiency and a friendly attitude.
- Keep the Cabins Shop fully stocked and ready for guests.
- Safely store luggage and deliver it to cabins for arriving guests.
- Ensure KPI surveys are completed by all departing guests.
- Maintain the highest standards by completing daily and weekly checklists in full.
- Clean all guest areas overnight so they’re ready for the next day’s operation.
- Handle guest feedback and resolve minor issues promptly and professionally.
- Show integrity and responsibility when managing guest property, following all procedures.
- Provide accurate information about guests’ stay at Thorpe Park Cabins to enhance the guest experience.
Please note that due to the unsociable hours for this role, all applicants must be 18 or over.
Qualifications & Experience
- Friendly and approachable
- Exceptional customer service
- Enthusiastic about creating memorable experiences for our guests.
- Integrity with handling guests property
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a long‑term career in Merlin
- Access to Perks at Work which includes 30,000+ national & local employee discounts
Pay Range GBP £13.21/Hr.
Hotel Night Receptionist in Chertsey employer: Thorpe Park Resort
At Thorpe Park Cabins, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in creating unforgettable experiences for our guests. With benefits like the Merlin Magic Pass, generous discounts, and ongoing training opportunities, we ensure our employees feel valued and supported in their career growth. Located in a fun-filled environment, our Hotel Night Receptionist position not only provides competitive pay but also fosters a sense of community and belonging among staff.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Receptionist in Chertsey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thorpe Park Cabins. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Hotel Night Receptionist, you'll be the face of the Cabins. Think about scenarios where you might need to handle guest feedback or resolve issues, and practice how you'd respond. This will help you feel more confident during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the high standards of Thorpe Park Cabins.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Hotel Night Receptionist in Chertsey
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Hotel Night Receptionist. Mention your customer service experience and any relevant examples that demonstrate your friendly and approachable nature.
Proofread, Proofread, Proofread!:Before hitting send, give your application a good once-over. Typos and errors can make a bad impression, so take the time to ensure everything is clear and professional. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Thorpe Park Cabins!
How to prepare for a job interview at Thorpe Park Resort
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Hotel Night Receptionist entails. Familiarise yourself with the key responsibilities like checking guests in and out, managing the Supplies Shop, and maintaining high standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about creating memorable experiences for guests, be ready to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your friendly and approachable nature.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various guest situations, such as resolving complaints or managing luggage. Practise your responses to these scenarios so you can showcase your problem-solving skills and integrity when handling guest property. This will highlight your ability to maintain professionalism under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
