At a Glance
- Tasks: Lead the front office team and ensure outstanding guest experiences.
- Company: Join the vibrant Thorpe Shark Cabins team in a fun hospitality environment.
- Benefits: Enjoy monthly bonuses, discounts, and free attraction tickets for you and your loved ones.
- Other info: Flexible hours with opportunities for growth in a fast-paced setting.
- Why this job: Be the face of our hotel and make a real difference in guest satisfaction.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 28000 - 30000 € per year.
A friendly, confident, and professional approach, acting as the face of Thorpe Shark Cabins.
A passion for delivering outstanding guest experiences and ensuring smooth front office operations.
Strong leadership skills, supporting and managing Front Office Hosts to maintain high performance.
Excellent communication skills, with the ability to engage effectively with guests and hotel stakeholders.
The ability to handle guest feedback, complaints, and more complex issues with confidence and professionalism.
A proactive mindset to maintain and elevate standards across all guest areas.
Strong organisational skills, ensuring checklists, KPIs, and operational processes are consistently met.
A high level of integrity and responsibility when handling guest property and sensitive situations.
The ability to think quickly and resolve issues during duty manager shifts.
Flexibility to support operational needs, including evenings, weekends, and peak periods.
Qualifications & Experience
- Previous experience in a hotel front office or hospitality role.
- Proven experience in people management or team leadership.
- Strong background in delivering exceptional customer service.
- Experience handling guest complaints and resolving issues effectively.
- Familiarity with hotel systems such as Opera, Visionline, Avius, and Accesso (preferred).
- Good communication and organisational skills.
- Ability to work in a fast-paced environment and prioritise tasks effectively.
- Commitment to following company policies, procedures, and health & safety standards.
- Willingness to complete all required onboarding and training.
Benefits
- Monthly Bonus based on guest satisfaction.
- 25% discount in our retail shops and restaurants and 40% off LEGO online.
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Discounted rates at Merlin hotels all over the world.
- Employee pricing up to 55% off cinema tickets.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.50/Hr.
Hotel Lead in Chertsey employer: Thorpe Park Resort
At Thorpe Shark Cabins, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises outstanding guest experiences and employee satisfaction. Our team members enjoy a range of benefits including monthly bonuses based on guest satisfaction, generous discounts at our retail shops and restaurants, and exclusive access to attractions worldwide, all while working in a dynamic environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Lead in Chertsey
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Thorpe Shark Cabins. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the hotel, it's crucial to demonstrate your ability to engage with guests and stakeholders. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved conflicts. This will highlight your capability to support and lead Front Office Hosts effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, who doesn’t love a good online application process?
We think you need these skills to ace Hotel Lead in Chertsey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and confident personality shine through. We want to see the real you, so don’t be afraid to express your passion for delivering outstanding guest experiences!
Highlight Relevant Experience:Make sure to showcase your previous experience in hospitality and people management. We’re looking for strong leadership skills, so share specific examples of how you've supported and managed teams in the past.
Communicate Clearly:Excellent communication is key! Ensure your application is well-structured and easy to read. Use clear language to demonstrate your ability to engage effectively with guests and hotel stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Thorpe Park Resort
✨Show Your Friendly Side
As a Hotel Lead, you'll be the face of the hotel, so it's crucial to come across as friendly and confident. Practice your greeting and body language before the interview. A warm smile and a firm handshake can set a positive tone right from the start!
✨Demonstrate Leadership Skills
Be ready to discuss your previous experience in managing teams. Think of specific examples where you supported your team or resolved conflicts. This will show that you have the strong leadership skills needed to manage Front Office Hosts effectively.
✨Handle Guest Feedback Like a Pro
Prepare for questions about how you've dealt with guest complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle complex issues with professionalism and confidence.
✨Know Your Stuff
Familiarise yourself with hotel systems like Opera and Visionline, even if you haven't used them before. Mentioning your willingness to learn and adapt to new technologies can impress the interviewers and show your proactive mindset.
