At a Glance
- Tasks: Deliver world-class customer service and create memorable experiences for guests.
- Company: Join the fun team at Thorpe Park, where every day is unique!
- Benefits: Enjoy 20 free tickets, discounts, free bus, and ongoing training.
- Other info: Flexible working opportunities with great career development potential.
- Why this job: Be part of an exciting environment and make lasting memories for guests.
- Qualifications: Retail or leisure experience is a plus, but not essential.
The predicted salary is between 17640 - 17640 £ per year.
To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this. Develop in-depth product and park knowledge to become more informative to our guests both within units and on park. Clear communication with team leaders and management with new ideas and suggestions to create a better work environment. Comply with company policies in the completion of all necessary paperwork and cleaning schedules.
Working in Retail & Fastrack at Thorpe Park means creating lasting memories in an environment where no day is ever the same. We have a range of stores across the Resort, offering both team and independent working opportunities. You will be responsible for maintaining a high standard of presentation and cleanliness within the units, as well as delivering world class customer service to our guests.
Key Accountabilities:
- Assist the department in achieving agreed budgetary targets set through joint ownership of units alongside your team and managers.
- Provide world class customer service, creating memorable experiences for our guests.
- Supporting the department in delivering daily revenue targets.
- Ensuring the stores always look well-presented and that processes are being followed correctly, allowing for a safe & successful environment.
Qualifications & Experience:
Experience of Retail or Leisure environment is encouraged but not essential.
Benefits:
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants.
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees.
- Fortnightly pay.
- Free staff parking.
- Ongoing training & development to have a longer-term career in Merlin.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range From GBP £8.50/Hr.
Guest Experience Host - Retail & Fastrack in Chertsey employer: Thorpe Park Resort
At Thorpe Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day brings new opportunities to create unforgettable experiences for our guests. With benefits like the Merlin Magic Pass, generous discounts, and ongoing training for career advancement, we ensure our team members feel valued and supported in their roles. Join us in a dynamic environment that fosters teamwork and innovation, all while enjoying the thrill of working at one of the UK's top attractions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host - Retail & Fastrack in Chertsey
✨Tip Number 1
Get to know the company! Before your interview, dive into Thorpe Park's values and what makes them tick. This way, you can show off your enthusiasm and how you fit right in with their vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd create memorable experiences for guests. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Bring your ideas to the table! During interviews, don’t hesitate to share suggestions on how to improve guest experiences or team dynamics. It shows you're proactive and ready to contribute to a better work environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Guest Experience Host - Retail & Fastrack in Chertsey
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for providing top-notch customer service shine through. We want to see how you can create memorable experiences for our guests, so share any relevant experiences or stories that highlight your skills in this area.
Know Your Stuff:Make sure to do a bit of research about Thorpe Park and our offerings. We love candidates who can demonstrate their knowledge about our products and services. This will not only impress us but also show that you're genuinely interested in the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Guest Experience Host role. Highlight your relevant skills and experiences without going off on tangents.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows that you’re proactive and keen to join our team!
How to prepare for a job interview at Thorpe Park Resort
✨Know Your Stuff
Before the interview, dive deep into the company’s values and the specific role of a Guest Experience Host. Familiarise yourself with Thorpe Park's attractions and services so you can confidently discuss how you would enhance guest experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you turned a negative experience into a positive one, as this will demonstrate your ability to create memorable moments for guests.
✨Communicate Clearly
During the interview, practice clear and concise communication. Be ready to share your ideas on improving the work environment or guest experience, as this shows initiative and aligns with the company's focus on teamwork and innovation.
✨Dress to Impress
Make sure to present yourself well for the interview. A neat and tidy appearance reflects the high standards expected in retail and hospitality. It also sets a positive tone for your potential role in maintaining the presentation of the stores.
